Regional Director of Operations

Description

Core Clinical Partners stands at the forefront of Emergency and Hospital Medicine, delivering unparalleled services through a model that emphasizes patient-centric care and operational excellence. Our corporate values – Genuine, Accountable, Dynamic, Respectful, and Fun – are the pillars that uphold our commitment to revolutionize healthcare delivery. 

The Regional Director of Operations (RDO) is the liaison between client hospital(s) and Core Medical Directors and Operations teams. This position is responsible for the performance of the contracts in assigned region(s) and ensuring client’s and Core’s expectations are met.  

Working in one or more of our service delivery models, the RDO manages contracts and financial performance, models/assures company culture and practices, oversees compliance and quality, and works to achieve joint metric goals, enhanced clinical programs and continuous improvement. 

Essential Duties: 

•  Assures positive relationships with the client, the Director participates in Business?Development including RFPs, presentations, service expansions, and renewals. 
• Collaborates and partners with Operations and Medical Directors. 
• Oversees recruiting, credentialing, onboarding, scheduling, payroll, performance, risk management, documentation, chart flow, provider enrollment, practice coordinators, compliance and scribes for client sites. 
• Up to 75% travel to client sites.  

Skills, Knowledge, Abilities: 

• Drive change by leading and supporting continuous improvement activities 
• Stay abreast of continuous improvement methodologies and tools for healthcare systems 
• Knowledge of hospital key performance indicators for emergency medicine, hospitalist medicine, and critical care service lines. 
• Ability to work comfortably in software solutions such as Microsoft and Adobe products 
• Excellent written and verbal communication skills with ability to clearly articulate objectives and present to hospital executives, physicians, and stakeholders 
• Ability to analyze information to make data driven assessments and recommendations 
• Keen emotional intelligence with ability to influence decisions 
• Strong relationship skills and ability to build and maintain trust with professionals internal and external to the company 
• Utilize independent judgment on determining areas of collaboration, escalation, and autonomy  
• Navigate competing priorities and effectively work in a fast-paced environment 
• Exhibit growth mindset and team-orientated behaviors 
• Collaborate with professionals internal and external to the company and across geographic locations 

Core Clinical Partners is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Requirements

Education: 

• Bachelor’s in Nursing, Business Administration, Healthcare Administration, or related 
• Master’s Degree preferred (MHA, MBA, or MPH) 

Experience: 

• 3 or more years of experience in clinical management with proven competency in metric-driven operations and partnership relations 
• Proven financial acumen 
• Process improvement experience netting clear business results 
• Excellent communications and collaboration, with high emotional intelligence and professionalism 
• Ability to multi-task, prioritize, and thrive in a fast-paced environment 
• Strong decision analysis, judgement, and independent thinking 
• Proven and practical problem-solving 
• Experience with various HCMS, scheduling, and related applications 
• Up-to-date knowledge of healthcare compliance environment 
• Technical proficiency in Microsoft Office and Teams, data analytics, and visualization tools, etc. 

 Physical Requirements: 

• Prolonged periods of sitting or standing at a desk and working on a computer 
• Ability to travel to company and client sites