Quality & Safety Consultant

What You’ll Do

As a Patient Safety Consultant, you play a central role in creating a highly reliable, learning‑oriented safety culture for medically complex children. You will lead and support patient safety investigations, collaborate with clinical teams to address system vulnerabilities, and drive proactive risk‑reduction strategies. You will use science‑based safety methods, human‑centered resilience engineering approaches, and strong analytical skills to reduce preventable harm across the organization.

This role is integral to delivering safer care, fostering shared accountability, and supporting a just and restorative culture. In this role, you will:

Patient Safety Event Management

• Evaluate patient safety reports using standardized systems of classification.
• Facilitate investigation and action‑planning for events of harm, precursor events, and near misses.
• Conduct Apparent Cause Analyses (SWARM), contribute to and support Root Cause Analyses, and participate in Plan‑Do‑Study‑Act (PDSA) cycles.
• Perform structured event interviews and medical record reviews, ensuring psychological safety for participants during investigations.
• Provide timely, clear summaries and recommendations based on findings.

Proactive Risk Assessment & System Reliability

• Lead or support Failure Mode and Effects Analyses (FMEA) to identify and mitigate risks before harm occurs.
• Conduct gap assessments and design strong, sustainable system‑level actions to address identified vulnerabilities.
• Apply reliable design principles, human factors, checklists, forcing functions, and other safety science practices to improve care processes.
• Partner with clinical stakeholders to implement and monitor process changes.

Culture of Safety & Learning

• Support completion, rollout, and analysis of the Culture of Safety Survey.
• Facilitate data‑driven action planning with leaders based on survey insights.
• Promote harm reporting through a non‑punitive approach and provide feedback acknowledging value in reporting.
• Help foster a just, restorative culture by supporting fair accountability and system‑focused solutions.

Data Analysis & Reporting

• Analyze event data to identify patterns, trends, and emerging risks.
• Generate insights and recommendations for leaders in assigned Centers of Excellence or regions.
• Assist with or perform basic data analysis to monitor safety performance and system outcomes.
• Communicate findings clearly and concisely to internal stakeholders.

Education & Consultation

• Provide education to clinicians, leaders, and staff on:
• high reliability principles
• human‑centered resilience engineering
• effective communication
• sustaining situational awareness
• core patient safety concepts
• Deliver routine safety training and support organizational Quality & Safety initiatives.
• Serve as a consultant for safety‑related questions, workflows, and improvement projects.

Collaboration & Improvement

• Collaborate across clinical, operational, and leadership teams to strengthen safe, effective care delivery and workflows.
• Help design, implement, and evaluate improvement projects aimed at reducing preventable harm.
• Participate in the Quality & Safety Committee and other workgroups as appropriate.
  
  

What You Bring & How You Qualify 

First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:

Required Qualifications

• Bachelor’s degree in a clinical or health sciences field (e.g., nursing, pharmacy, respiratory therapy, etc.).
• 3+ years of clinical healthcare experience.
• 1+ year experience in healthcare quality, patient safety, and/or performance improvement.
• Experience with data use, trending, and reporting.
• Experience supporting or leading change initiatives.
• Experience facilitating or participating in patient safety investigations (ACAs/SWARMs, RCAs, case reviews, etc.).

Preferred Qualifications

• Master’s degree in clinical or health sciences related field (including but not limited to nursing, pharmacy, etc).
• Quality and Safety experience related to HEDIS, NCQA, CMS, patient experience, Patient Safety, etc.
• CPHQ Certification (Certified Professional in Healthcare Quality), and/or Certified Professional in Patient Safety (CPPS)
• Experience working with a pediatric population or value-based care.

What We Offer (Benefits + Perks) 
 
The role offers a base salary range of $90,000 - $120,000 $ in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. 
 
We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability 
• Life insurance at 1x annual salary 
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Paid new parent leave
• Additional benefits to be detailed in offer