Quality Improvement Coordinator

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Quality Improvement Coordinator to join our growing team.

Job Summary:

The purpose of this position is to serve as a key member of our quality improvement team who supports contract growth by working with operations to help develop educational opportunities for new and existing employees. This role is responsible for establishing a culture of continued learning.

**This is a fully remote position that may be performed from anywhere within the United States, with the exception of Alaska, California, Hawaii, Montana, Nevada, New Mexico, and North Dakota.

Responsibilities:

• Maintains working knowledge of the current contract and deliverables to ensure compliance.
• Exceptional Communication, organization, facilitation skills, and a strong team ethic is a must; ability to support and influence a team environment.
• Ability to interact effectively with internal and external customers in a professional and courteous manner under hectic and changing conditions.
• Previous workload management experience strongly preferred.
• Strong critical thinking and problem solving skills necessary.
• Ability to organize, synthesize, and analyze large amounts of information. 
• Strong verbal and written skills. Must be able to communicate effectively with diverse audiences including physicians, nurses, allied health professionals, administrators, and a wide-variety of non-technical staff.
• Works with supervisor and appropriate staff to establish and maintain a performance measurement/indicator system for Operations.
• Works with Supervisor to develop evaluation tools that will produce quantitative and qualitative data and findings to validate compliance and competence.
• Works with Supervisor to identify and maximize opportunities to use data and reports to improve services, processes and products.
• Works with Supervisor to provide IRR studies and any other Quality Improvement studies conducted as required for assigned contracts or customers, both internal and external.
• Works with Peer Reviewer recruitment and assists with credentialing and invoice questions 
• Works with Supervisor to facilitate the development and implementation of quality improvement plans, including policies, procedures and guidelines.
• Work with Supervisor to prepare and provide data analysis of performance indicators and Quality Summary Reports to Senior Management.
• Works with Supervisor to maintain documented standards of performance and identifying all deviations from the quality improvement plan.
• Increasing knowledge of quality improvement models and methods (e.g. rapid cycle improvement, quality measurement and reporting, plan-do-check-act). Job Title Quality Improvement Coordinator, Mid Date January 12, 2026 Reports to Manager or Director FLSA Exempt Department Location Quality Improvement Coordinator, Mid Job Description 2 JD.084C
• Develop knowledge of quality improvement models and methods (e.g. rapid cycle improvement, quality measurement and reporting, plan-do-check-act).
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Required Qualifications

• Bachelor’s degree (preferably in healthcare administration, health services management, public health or related field)
• 2+ years of experience supporting and utilizing varied software systems, including reporting, data management, and system support activities
• 2+ years of experience providing project organization, coordination, tracking, and operational support
• General knowledge of how to apply process improvement to everyday situations
• Demonstrated experience with professional call etiquette when interacting with both internal and external customers

Preferred Qualifications

• Knowledge of BFCC operations, audits, and compliance-related processes
• Excellent verbal and written communication, presentation, interpersonal, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment
• Strong organizational and time management skills with the ability to manage multiple projects, prioritize competing deadlines, and maintain exceptional attention to detail
• Ability to establish and maintain effective working relationships with customers, vendors, and other stakeholders
• Knowledge of Microsoft software applications, including Word, Excel, PowerPoint, Outlook, SharePoint, and Microsoft Power Platform applications
• Strong critical thinking skills

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Compensation

The pay for this position is listed below.

"Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."