Quality Assurance Specialist

Quality Assurance Specialist 

PRIMARY PURPOSE: To assess, promote and confirm data quality and/or performance of investigative service partners and internal resources by performing quality audits of case files or client records to ensure optimal service delivery and compliance. 

 
ESSENTIAL FUNCTIONS and RESPONSIBILITIES 

• Assesses performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements. 

• Identifies trends and areas of opportunity for increased service efficiency, education and quality. 

• Works in partnership with stakeholders to ensure all required and relevant data elements, including but not limited to client demographics, client contacts, 3rd party connections, contract records, and performance guarantees are accurately and consistently captured in the client relationship management system. 

• Compiles audit results and submits to manager for review. 

• Provides audit results for quarterly stewardship reports. 

• Monitors ongoing action items logs and project plans with appropriate stakeholders. 

• Updates vendor resources to mapping program 

ADDITIONAL FUNCTIONS and RESPONSIBILITIES 

• Performs other duties as assigned. 

• Supports the organization's quality program(s). 

QUALIFICATIONS 

Education & Licensing 

• Bachelor's degree from an accredited college or university preferred. 

• Full adjusting license in one or more provinces  

Experience 

• Minimum of Four (4) years of investigative experience or equivalent combination of education and experience required. 

Skills & Knowledge 

• Oral and written communication skills 

• PC literate, including Microsoft Office, Excel, PowerPoint products 

• Analytical and interpretive skills 

• Strong organizational skills 

• Ability to work independently or in a team environment 

• Ability to meet or exceed Performance Competencies 

Job type:

We are currently hiring for this position

Compensation Information:

Salary Range: $47,116.00 - $61,251.00 - $75,386.00 CAD Annual

This position is full-time, and compensation is salaried.

Compensation is determined based on experience, qualifications, and internal equity. Sedgwick is committed to transparent and equitable pay practices.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. 

Where applicable, Sedgwick uses artificial intelligence tools to assist in the screening, assessment, or selection of candidates. These tools are subject to periodic review.

We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation.