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The Quality Assurance Manager leads test design activities, develops quality programs, and manages testing strategies to ensure high-quality product delivery. They also oversee compliance audits, analyze performance metrics, and collaborate with cross-functional teams to drive continuous improvement.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Leads quality assurance and test design activities by developing quality programs, managing testing strategies, overseeing compliance and audit processes, analyzing quality performance metrics, and partnering with cross-functional teams to drive continuous improvement and ensure the delivery of high-quality products and services.
Required Qualifications
5+ years of experience in Quality Assurance, Testing, Quality Management, or a related discipline.
Experience developing and implementing quality assurance programs, processes, standards, and best practices.
Strong expertise in test strategy development, test design, and execution of functional, performance, integration, and regression testing.
Experience leading, mentoring, and developing quality assurance teams in a fast-paced environment.
Demonstrated ability to establish, monitor, and report on quality metrics, KPIs, and performance measures.
Experience conducting audits, inspections, and compliance reviews against quality standards and regulatory requirements.
Strong analytical skills with the ability to interpret quality data, identify trends, and recommend improvements.
Proven problem-solving and decision-making skills with the ability to manage complex quality issues and drive corrective actions.
Experience collaborating with cross-functional teams, including product development, operations, and customer support.
Knowledge of defect prevention methodologies, root cause analysis, and continuous improvement practices.
Strong communication and stakeholder management skills, with the ability to present findings and recommendations to leadership.
Adept at execution and delivery, including planning, prioritization, implementation, and ongoing support of quality initiatives.
Adept at business intelligence and data-driven decision making.
Demonstrated growth mindset with a commitment to continuous learning, innovation, and process improvement.
Preferred Qualifications
Certified Quality Assurance Manager (CQAM) certification preferred.
Experience working within highly regulated industries and compliance-driven environments.
Knowledge of industry quality standards, testing frameworks, and quality management systems.
Experience leveraging business intelligence tools and reporting platforms to drive quality insights.
Familiarity with emerging quality assurance technologies, automation frameworks, and testing best practices.
Education
Bachelor's degree in Quality Assurance, Engineering, Computer Science, Information Systems, or a related field, or equivalent combination of education and experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$60,300.00 - $132,600.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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