Quality Assurance Engineer

Position Description: The Quality Assurance Engineer is responsible for safeguarding the reliability and performance of CharacterStrong's digital products by designing and executing rigorous test strategies, identifying and tracking defects, and partnering closely with development teams to continuously improve product quality. This role combines manual and automated testing expertise with strong analytical skills to ensure every release meets CharacterStrong's standards of excellence.

CharacterStrong’s Background & Mission:

CharacterStrong, a FullBloom Company, is a fast-paced, tech education company that creates PreK-12 digital, multi-tiered solutions, assessments, and curricula and offers professional development opportunities to support schools with ongoing implementation. There’s currently a team of more than 100 full-time employees and over 40 contracted presenters collaborating to bring this work to life. Our mission is to create a more loving world through education.

At CharacterStrong, you will have the opportunity to make a positive impact on education, both in the United States and internationally. CharacterStrong employees offer their innovativeness, dedication to excellence and compassion to help produce curricula for students and training for educators that lead to student outcomes.

CharacterStrong’s Company Values:

• We Practice Kindness - Exercising inclusion, care, and empathy with others, balancing honesty with compassion when having courageous conversations and engaging in kindness towards self.
• We Produce Excellence - Producing timely, quality results and consistently asking the question, “How can we make this 1% better?”
• We Take Ownership - Taking the initiative to drive work forward, demonstrating responsibility when things do not go according to plan, and being proactive in closing identified gaps.
• We Problem Solve - Identifying issues, analyzing for understanding, and taking action to implement the best possible solution.

Quality Assurance Engineer Responsibilities:

• Design and implement test cases for work items each sprint, ensuring they are detailed, comprehensive, and well-structured.
• Identify, record, track, and report bugs, and analyze test results to recommend improvements to development teams.
• Work closely with development teams to improve product quality and support efficient, regular deployments.
• Automate tests using test frameworks, and develop tools to automate QA processes where useful.
• Ensure compliance with general programming best practices, accepted web standards, and standards set by upstream sources.
• Perform regression testing when bugs are resolved and conduct post-release/post-implementation testing.
• Monitor debugging process results.

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 2-4 years of experience as a QA engineer.
• Experience with Playwright or other end-to-end testing tools (e.g., Selenium, Cypress).
• Proficiency with writing automated tests, primarily end-to-end UI tests, a bonus would be unit and integration tests.
• Working understanding of the technologies used by our development team well enough to communicate effectively with them and write meaningful test cases — including REST APIs, React, HTML/CSS, TypeScript or JavaScript (Node.js), CI pipelines (e.g., GitHub Actions), and back-end/database concepts.
• Familiarity with GitHub, CI/CD pipelines, and Test-Driven Development approaches.
• Strong knowledge of software QA methodologies, tools, and processes.
• Experience writing clear, concise, and comprehensive test cases in an Agile/Scrum environment.
• Hands-on experience with test management software (e.g., Jira, TestRail, or similar).
• Familiarity with SQL and NoSQL database technologies.
• Familiarity with AWS services.
• Familiarity with performance and/or security testing concepts.
• Attention to detail and an analytical mind.
• Strong organizational and communication skills.
• Commitment to quality and a thorough approach to work.

Benefits

• Laptop computer and other needed equipment
• Education & Tuition Reimbursement up to $1,000 annually
• 401k Savings Plan with employer contribution 
• Medical, Dental, & Vision Insurance
• Life, AD&D, and Disability Insurance
• Employee Assistance Program, Mental Health Support, and Well-Being Programs
• 3 weeks Company-Paid Parental Leave 
• Flexible Time Off, 6 Paid Sick Days, 11 Paid Company Holidays

CharacterStrong views diversity and the unique ways team members establish connections with our student and educator populations as an asset. Our goal is to ensure we have a team at CharacterStrong that reflects the diverse student population we serve.

CharacterStrong is an equal-opportunity employer. We provide for fair treatment of all employees based on merit. In accordance with applicable law, race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions, sexual orientation, gender identity or expression, and transgender status), marital status, religion, age, disability, genetic information (including testing and characteristics), service in the military, or any other characteristic protected by applicable federal, state or local law does not affect employment opportunities or practices such as hiring, promotion, development opportunities, pay, or benefits. CharacterStrong complies with all applicable federal, state, and local labor laws.