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The QC & Support Analyst will manage software quality, ticket workflows, and testing efficiencies for web and mobile applications. They are responsible for building end-to-end test suites, automating manual workflows, and collaborating with developers to resolve defects.
Job Title: Quality Control (QC) & Support Analyst
Location: Remote
Clearance: Must be a US Citizen eligible for a Public Trust
Position Overview
We are seeking a structured, tech-savvy Quality Control (QC) & Support Analyst to manage software quality, ticket workflows, and testing efficiencies for our web portal and mobile applications.
Reporting to the Program Manager and collaborating closely with our Business Intelligence Analyst (BA) to turn requirements into actionable test profiles, triage incoming support tickets. Work closely with the Development Team to resolve clarify issues. By owning our end-to-end and regression test suites you will work independently to build fast, repeatable workflows that protect the integrity of our mission-critical emergency management platform.
Key Responsibilities
Required Skills & Qualifications
Preferred Qualifications
About Us:
AttainX Inc. is a Women Owned Small Business (WOSB), Economically Disadvantaged WOSB (EDWOSB), CMMC Level 2, CMMI Level 3, ISO 9001:2015 certified QMS and Silver Level SAFe Partner. For more than 15 years, AttainX, Inc. has delivered emergent technologies, software products, and high-quality services that meet the needs of our Federal Government customers.
The last 4 years have shown significant company growth as we have increased our contracts portfolio and hold the “Best in Class” contract vehicles, GSA MAS and OASIS Small Business and 8(a) Pools 1, 2 and 3. In addition, we are prime on several Agency Specific IDIQs and BPAs with the National Oceanic and Atmospheric Administration, Department of Energy, Navy, Health and Human Service, USCIS and the Defense Intelligence Agency.
AttainX is dedicated to quality and best practices for the services we provide. We understand our people are the key ingredient to ensuring our customers Mission and Goals are met with excellence.
Benefits:
Competitive compensation and benefits packages including paid vacation, medical, dental, vision, matching 401K plan, tuition/training reimbursement, and Long & Short-Term Disability.
EEO Commitment:
AttainX is an equal employment opportunity employer, committed to providing a workplace free from discrimination based on Title VII of the Civil Rights Act, VEVRAA and Section 503, or other status protected by applicable federal, state, local, or international law. These protections also extend to applicants.
Accommodations:
Individuals with a disability who would like to request a reasonable workplace accommodation may send an email to Human Resources indicating the specifics of the assistance needed.
Physical Demands:
Sitting and working on a computer for long, continuous periods each day; effective communications by telephone, email, and face-to-face; standing, walking, and sitting; handling and feeling objects or controls; reaching; talking and hearing; lifting and/or moving up to 10 pounds; and specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.
Work Environment: The noise level in the work environment is usually moderate.
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