Psychiatry Operations Associate

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work and 2025 Fortune’s Best Workplaces in Healthcare.

One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role.

About the role
As an Operations Associate, you will help improve and operate processes to help us scale our psychiatry program. In this role, you will support clients accessing care and work cross-functionally with teams like Product, Care Coordination, Clinical Care, Data, and Operations to support our psychiatric providers. If you are execution focused, a quick learner, great at communication, great at managing customers, and passionate about scaling business processes to expand access to exceptional mental healthcare, we want to hear from you!

You'll be responsible for supporting patients, psychiatric providers, improving existing processes, creating new processes, and executing workflows to allow our clinical team to focus on clinical care. You will also be accountable to supporting clients and providers in getting the follow-up, information, or resources needed.

Core Areas of Responsibility

• Patient Support – 50% 
• Provide exceptional customer service to patients as they move through care, supporting entry into care and logistics throughout care.
• Act as a liaison between patients and providers, ensuring clear and effective communication regarding treatment, appointments, and recommended follow up actions (i.e. labs)
• Ensure the security and confidentiality of all patient and provider data in compliance with HIPAA and other regulatory standards.
• Skillfully manage patients that are needing urgent support, including ensuring clients receive timely support with prescription issues or medication side effects from clinical team or other identified resources. 
• Psychiatry Provider Support – 40%
• Provide general clinician support – assist clinicians with administrative, tooling, or patient-specific questions and/or duties
• Enable providers to be able to operate at the top of their licenses by supporting on patient-specific tasks that don’t require medical licensure to complete such as obtaining medical records, completing prescription prior authorizations, finding local lab facilities, etc. 
• Operations Efficiencies & Process Improvement – 10%
• Monitor and manage operational workflows, ensuring compliance with organizational policies and procedures.
• Always have an eye for scale and efficiency, specifically identify processes that can be optimized. 
• Develop and execute processes to save time for providers before and after appointments, such as ensuring client data is up to date
• Identify workflows that are missing or could be improved
• Work with cross-functional partners to design and implement new processes

Impact and Success Indicators 

Where you’ll make an impact in the first 90 days:

• Learn the Two Chairs culture and workflows
• Support clients accessing psychiatric care
• Support providers delivering psychiatric care 

 Where you’ll make an impact in the first year:

• Help us scale our psychiatry service as we continue to expand across states 

We are looking for someone with:

• Experience in a similar operations or support role, preferably in a tech or mental healthcare setting
• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Experience with working with medical providers, pharmacies, and labs
• Experience with completing prescription prior authorizations and using supporting tools such as CoverMyMeds
• Excellent written and verbal communication and interpersonal skills, with the ability to interact compassionately with clients and providers.
• Demonstrated experience learning new tools, monitoring and optimizing business metrics, and building/iterating operational processes
• Adaptable and skilled at maintaining focus and delivering in a rapidly changing and ambiguous environment.
• Thrives in a rapidly changing environment, identifying opportunities to improve and navigate ambiguity in a rapidly changing environment while building a new service line.
• Experience working on cross-functional projects and creating professional communications

Compensation

The salary range for this full-time, exempt role is $70,400 - $82,800. The final offer is dependent on the hired candidate's qualifications and experience. 

Additional Perks & Benefits

To support you at work, we offer some fantastic perks and benefits that reflect our mission of self-care and support, including:

• Equity in a high-growth start-up
• Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• One-time $200 Work from Home reimbursement
• 401(k) Retirement savings options
• Annual $500 professional development stipend to support your professional development
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
• Paid parental leave

Outreach Notice to Applicants

We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward.

If you need a reasonable accommodation, please let your recruiter know so our People Team can assist you.

All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.