Chapman Management Group

Property Support Admin (LATAM)

Location: Remote – Independent Contractor Compensation: $5.00 USD/hour

Independent Contractor Notice: This is an independent contractor engagement. The selected candidate will be engaged as an independent contractor and not as an employee of Chapman Management Group.

Chapman Management Group (CMG), a Washington, DC-based boutique property management firm specializing in affordable and multifamily housing across the DC, Virginia, and Maryland region, is seeking a highly organized and detail-oriented LATAM Property Support Admin to provide remote administrative and operational support for our affordable housing portfolio. In this role, you will play a critical part in keeping maintenance operations running smoothly, supporting property managers, and ensuring residents receive timely and professional service.

Key Responsibilities

•            Maintain spreadsheets and trackers.

•            Order necessary parts, contact vendors to request proposals for property work, and submit them for approval.

•            Follow up on ordered parts: confirm arrival and ensure they are used in the correct unit so the ticket can be properly closed.

•            Schedule vendor appointments and notify residents.

•            Verify that completed tickets include the correct photos and notes.

•            Create and track inspection, abatement, and complaint tickets.

•            Send notices to residents and set reminders for property managers.

•            Maintain constant communication with property managers and site technicians; assist them with anything they need.

•            Track weekly pest control treatments and verify that invoices are uploaded into the system.

•            Review move-out inspections and create work orders on the Make Ready board.

•            Prepare a summary of work needed for unit turnover: identify repairs that can be done in-house and those requiring vendors or parts, request purchase orders, and document progress in a report.

•            Track repairs for units with Notices of Infraction and send completed reports for DOB abatement submission.

•            Assist with capital projects and annual or semi-annual property inspections (fire systems, elevators, HVAC, life safety).

•            Search for new vendors for property projects and compare proposals.

•            Utilize Entrata to efficiently create, track, and review maintenance tickets; manage before-and-after photos for completed work orders.

•            Generate daily reports for the Maintenance Director summarizing the status of open tickets.

Qualifications

•            Minimum 6 months to 1 year of experience in property management or a related field.

•            Experience using property management software (Entrata preferred).

•            Tax Credit Specialist (TCS) certification preferred; if not held, must be completed within the first 6 months.

•            Excellent organizational, communication, and time management skills.

•            Strong attention to detail and ability to prioritize tasks in a fast-paced environment.

•            Proficient in Microsoft Office Suite (Word, Excel, Outlook).

•            Ability to work independently and remotely with minimal supervision.

•            Strong customer service skills and ability to research and compare proposals effectively.

Benefits

•            Flexible PTO: Enjoy the freedom to use your available PTO days whenever you choose throughout the year, with only two mandatory dates.

•            Room to Grow: We offer real opportunities for career growth and professional advancement within the company.

•            Competitive Salary

•            Work from Home / Remote

•            Work Hours: Must be available during core US East Coast hours (8:30 AM – 5:00 PM EST)