Property Partner Success Specialist
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AI Summary
Location: (Remote)
Freelancer full time
Working From Home
About Us
For over 15 years, Corporate Stays has been a trusted leader in providing exceptional temporary housing solutions in Canada and Panama. We specialize in premium, fully furnished residences designed for professionals, families, and individuals in transition.
Our team works closely with each client to identify the ideal property based on location, size, amenities, and budget. Each Corporate Stays property is designed and furnished by our sister company Casa Suarez, following five-star hospitality standards to provide guests with the comfort of a real home.
With a network of more than 10,000 apartments across hundreds of cities and a global team of over 60 specialists, we provide a full-service corporate housing experience that includes concierge services and worldwide guest support.
About the Role
The Property Partner Success Specialist is responsible for ensuring the success of property owners listing their apartments on our partner marketplace websites, including MontrealStays.com, TorontoStays.com, OttawaStays.com, CalgaryStays.com, InsuranceStays.com, and future partner platforms.
Although properties are not listed directly on Corporate Stays, these marketplaces provide owners with access to the Corporate Stays corporate housing network and potential corporate reservations.
The specialist serves as the primary point of contact throughout the owner's journey, from onboarding to annual renewals, ensuring every listing remains active, optimized, and ready to receive corporate opportunities.
Key Responsibilities
Owner Onboarding
- Guide new owners through the listing process.
- Assist with account creation and membership activation.
- Ensure all required documents are received.
- Verify listing quality before publication.
Membership Management
- Process membership payments.
- Follow up on unpaid memberships.
- Manage annual renewals.
- Maintain accurate billing records.
Listing Quality
- Review listing content.
- Recommend improvements.
- Verify photos meet quality standards.
- Ensure amenities and descriptions remain accurate.
Owner Success
- Respond to owner questions.
- Help owners maximize exposure.
- Provide best practices.
- Build long-term relationships.
Corporate Opportunity Coordination
- Identify listings suitable for corporate requests.
- Coordinate internally when Corporate Stays needs additional inventory.
- Keep owner information current.
CRM & Administration
- Update HubSpot and internal CRM.
- Track onboarding progress.
- Monitor renewal pipeline.
- Prepare monthly reports.
KPIs
- New owners onboarded
- Membership conversion rate
- Membership renewal rate
- Average onboarding time
- Owner response time
- Listing completion score
- Active memberships
- Owner satisfaction (NPS)
- Revenue generated from memberships
- Number of corporate opportunities matched
Qualifications
- Excellent English (French or Spanish is a strong asset)
- Strong customer service skills
- Excellent organizational skills
- Experience with CRM systems (HubSpot preferred)
- Comfortable managing multiple projects simultaneously
- Detail-oriented
- Strong written communication
- Experience in hospitality, SaaS, property management, or account management preferred
Success Profile
The ideal candidate enjoys building relationships, helping clients succeed, and ensuring every property owner receives a seamless experience. They are proactive, organized, and capable of balancing customer service with administrative responsibilities.
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