Project Solutions Manager

Problem-Solvers, Relationship Builders, and Calm-in-the-Chaos Types Encouraged to Apply

Brighter Image Cleanup & Abatement is looking for a Project Solutions Manager who can think quickly, communicate clearly, develop strong field relationships, and keep the work moving.

Project management can vary widely by organization. At Brighter Image, this role is about more than timelines and task updates. It is a hands-on project and field operations role centered on execution, communication, field development, and problem-solving.

Our Project Solutions Managers move jobs from assignment to completion by making thoughtful decisions, supporting field teams, and keeping work moving with urgency, clarity, and care. 

The right fit for this role will depend less on title history and more on ownership, judgment, communication, urgency, and the ability to move work forward.

About Us

Brighter Image Cleanup & Abatement is a national service company built around people, problem-solving, and the belief that even hard, messy, behind-the-scenes work can be done with care.

We handle the kind of service work that does not always fit neatly into a box. That means our team has to think deeply, communicate clearly, move quickly, and stay grounded when things get challenging. We care about doing good work, treating people with respect, and bringing a little more lightness, clarity, and sunshine into the places we show up.

We are a team of inventive problem-solvers who lead with respect, celebrate often, and approach challenges with curiosity, determination, and grit. Strong relationships, accountability, authenticity, expert communication, and follow-through are at the center of our culture.

About the Role

As a Project Solutions Manager, you will help coordinate and support service projects across multiple markets. This includes working with internal teams, field technicians, subcontractors, vendors, and client platforms to help ensure jobs are properly scheduled, communicated, documented, and completed.

This role requires more than basic coordination. You will need to think critically, follow up consistently, build reliable field relationships, and solve problems as they come up. 

Because our work happens in the real world, priorities can shift quickly. Schedules change, information needs to be clarified, field teams need answers, and decisions sometimes need to be made before every detail is perfectly lined up.

The right person can stay calm, organized, and objective while keeping communication clear, respectful, and moving in the right direction.

What You’ll Handle

You will:

• Coordinate service work from assignment through completion.
• Review project details, site assessments, photos, notes, and available documentation to understand the work before it reaches the field.
• Take a critical-thinking approach to developing practical solutions for sites remotely.
• Participate in project deep dives to better understand scope, site conditions, field needs, risks, and possible next steps.
• Source, guide, and develop technicians, subcontractors, vendors, and field partners across multiple markets.
• Help field teams understand job scope, service expectations, documentation requirements, timelines, and quality standards.
• Organize schedules, send job orders, provide updates, and keep communication flowing between internal teams and the field.
• Investigate job challenges, gather the right information, and help resolve issues before they become larger problems.
• Support Regional Project Managers by helping move projects forward with urgency, clarity, and ownership.
• Keep internal platforms accurate, organized, and up to date.
• Navigate tools such as Microsoft Outlook, Excel, PowerPoint, Slack, ServiceChannel, Brightrax, and similar platforms.
• Represent Brighter Image values through communication, teamwork, relationship management, grit, drive, and follow-through.
  

What We’re Looking For

We are open to candidates with strong project coordination experience as well as candidates who have already worked in project, field, service, vendor, or operations management roles.

The right person for this role has experience managing moving parts, working with people, and making decisions in a fast-paced environment.

You should be comfortable:

• Coordinating multiple jobs, priorities, people, and deadlines at once.
• Reviewing site details, photos, notes, assessments, and project information to understand what needs to happen.
• Thinking critically through site conditions, service options, risks, and practical next steps.
• Helping develop solutions for sites remotely, even when every detail is not perfectly laid out.
• Working with field technicians, vendors, subcontractors, service providers, or remote teams.
• Giving clear direction while maintaining strong working relationships.
• Following up persistently without being robotic or abrasive.
• Learning service details quickly and helping others understand what good work looks like.
• Staying organized when priorities shift.
• Asking good questions and digging for the information needed to make a solid decision.
• Using good judgment when the next step is not obvious.
• Taking initiative instead of waiting to be handed every instruction.

Bonus points if you have experience in field services, facilities, construction, restoration, cleaning, abatement, pest/wildlife, maintenance, dispatch, logistics, vendor management, or subcontractor coordination.

Requirements

• Prior experience in project coordination, project support, operations, field service support, vendor management, dispatch, logistics, service coordination, or a similar fast-moving role.
• Strong written and verbal communication skills.
• Strong follow-up skills and attention to detail.
• Ability to stay calm, professional, and objective when priorities shift.
• Comfort working in multiple platforms and learning new systems.
• A dedicated office space that is all yours.
• A professional remote work environment where you can focus and thrive.
• Availability to work set hours from 9 am to 5 pm.
• Ability to handle urgent items outside of standard hours when needed.

Benefits

• Health, Dental, Vision, Disability, and Life insurance.
• Paid time off and sick leave.
• 401(k) with employer match.
• Supportive team environment.
• Opportunities for growth and development.

A Final Note

If you are looking for a slow, highly predictable role where every answer is already written down, this probably is not it.

If you enjoy solving puzzles, building relationships, developing field teams, juggling priorities, and helping good work happen across the country, we’d love to hear from you.