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AI Summary
The role involves creating, maintaining, and improving call handling scripts using the Amtelco platform to support client communication. Responsibilities also include performing quality assurance reviews and managing data entry within the CRM system.
This is a remote position.
Job Title: Project Programmer
Location: Remote (Philippines)
We are seeking a dedicated and detail-oriented Project Programmer to join our remote team. In this role, you will create, maintain, and improve call handling scripts used to support our clients' communication needs. You will work with internal teams to ensure scripts are accurate, effective, and meet quality standards while helping deliver exceptional service to our clients.
As a remote team member, you must be comfortable working independently while participating in regular Zoom meetings and collaborating with supervisors and team members. You will receive training on our systems and processes, making this an excellent opportunity for individuals who are eager to learn and develop new skills. Candidates with call center experience are encouraged to apply, as an understanding of customer service and call handling workflows can be beneficial in this role.
Your responsibilities will include creating and updating call handling scripts using the Amtelco platform, performing quality assurance reviews of scripts developed by team members, maintaining accurate documentation, and completing data entry tasks within our CRM system. Success in this role requires strong written communication skills, attention to detail, reliability, and a commitment to producing high-quality work.
Requirements
Technical Requirements for Work from Home:
Windows Machines:
- Windows 11 Pro.
- 16GB of RAM.
- Quad-core processor with a CPU speed of at least 2.5 GHz.
Mac Machines:
- Supported versions of macOS with all updates.
- Minimum of 16GB of RAM with an M series chip.
All Computer Set-Ups Must Have:
- Dual monitors (19” each) with widescreen recommended for better software experience.
- Dedicated internet connection with minimum speeds of 7 Mbps download / 3 Mbps upload.
- Ethernet connection required (Wi-Fi and satellite are not acceptable).
- No data caps on internet usage.
- A webcam for meetings, training, and quality monitoring.
- A noise-canceling headset to maintain clear communication with customers.
- Must have antivirus protection (Windows Defender is not allowed).
Benefits
- PTO Program
- Flexible Schedule
- Referral Program
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