Lead managed services engagements from tender through transition, go-live, and steady-state operations. Coordinate cross-functional teams and third-party vendors to ensure delivery remains on time, within scope, and on budget.
Remote
Full-Time
5+ Years Experience
Join our family leading managed services engagements for a leading Global Client — service desk, infrastructure operations, and security services — from tender and transition through go-live and steady-state delivery.
What You'll Do
Lead managed services engagements from tender and requirements through transition, go-live, and steady-state operations.
Manage service take-ons and transitions across service desk, server platform, network, and security services end-to-end.
Manage BAU projects and service improvements within engagements already onboarded, keeping delivery, SLAs, and client satisfaction on track.
Coordinate cross-functional teams and third-party vendors for on-time, in-scope, in-budget delivery.
Develop detailed transition plans, schedules, and budget estimates for managed services and infrastructure rollouts.
Manage risks, issues, and change requests across scope, schedule, and cost.
Establish and maintain relationships with client stakeholders, service partners, and vendors.
Run governance forums and service reviews — reporting status, SLA/KPI performance, and risks, escalating as needed.
Ensure resource availability and allocation across concurrent managed services engagements.
Maintain comprehensive project documentation and governance reporting.
Coordinate dependencies with adjacent software and automation workstreams, and drive continuous service improvement into steady-state.
What You'll Bring
5+ years of project management experience, ideally covering managed services, service desk, or infrastructure engagements.
Proven experience managing engagements from tender or requirements through transition, go-live, and early-life support.
Strong skills in project planning, budgeting, and resource management.
Experience across Agile, Scrum, and Waterfall methodologies.
Proficiency with Jira, Azure DevOps, and Microsoft Project.
Skilled in risk and change management across scope, schedule, and cost, with working knowledge of ITIL practices — service transition, change, and incident/problem management.
Strong stakeholder and vendor management skills, including CSPs and MSPs.
Excellent communication, reporting, and client relationship-management skills.
Bonus Points
Bachelor's degree in Engineering, IT, or a related field.
PMP certification is preferred.
PRINCE2 certification is preferred.
Experience across Telco, BFSI, or large enterprise environments is a plus.
ITIL certification is an added advantage.
Experience delivering for clients in European and Australian markets is an added advantage.
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