Project Delivery Coordinator

The Project Delivery Coordinator is responsible for managing the intake, coordination, execution, and tracking of customer requests across steady-state customers. This role ensures that incoming requests are properly structured, assigned, tracked, and delivered on time by coordinating across customer-facing and technical teams. The focus is on execution flow, visibility, and follow-through. They will be accountable for the overall success of the requests and projects associated with the Warehouse Management Systems (WMS) for customers worldwide.

This is a fully remote role available only to Philippines residents.

The Project Delivery Coordinator will work with their primary team and a variety of other Datex team members to ensure tasks are assigned, progressing, and completed in a timely manner. They will represent and act as the voice of the customer within Datex and the voice of Datex with customers.

Key Responsibilities:

• Fully understand the Datex Products, Systems & Methodology for projects and requirements
• Receive and organize incoming requests from Customer Success Engineers, Account Managers, and Implementation Managers
• Create and maintain tickets, cases, and/or project requests via tracking systems (Dynamics)
• Support ongoing review of open requests and completed work to ensure alignment with client needs
• Flag potential gaps, follow-ups, or additional requests to Implementation Managers or Customer Success
• Ensure each requirement is completed successfully as part customer engagement
• Confirm that all project information is thoroughly and accurately documented and secured
• Ensure tickets are assigned, prioritized, and are progressing appropriately
• Monitor open work and follow up regularly to prevent delays
• Collaborate with internal teams on project status updates and time tracking reports
• Maintain dashboards and/or trackers for Open requests and Work in progress
• Establish a communication schedule to update stakeholders including appropriate staff within the organization
• Ensure any changes to requirement scope, timeline, resources, etc. are properly managed
• Continuously improving project management toolkits and methodologies
• Identify, develop, and initiate innovations and solutions where precedents and procedures may not exist
• Work cross-functionally to solve problems and implement changes
• Perform assignments and Scrum Master duties, including communicating internally with team members and externally with clients
• Ensure escalated and urgent support requests are properly triaged and routed
• Identify when requests should be escalated further or converted into larger scoped work
• Perform other coordination and operational support duties as needed and assigned

Skills and Qualifications:

• Proven experience as a Project Manager or Coordinator with software development projects, preferably in WMS or logistics domains
• Exposure to technical concepts (APIs, integrations, system configurations, EDI)
• Strong knowledge of Agile methodologies and frameworks (e.g., Scrum, Kanban) is a plus
• Excellent organizational and time management skills
• Comfortable working across technical and business teams
• Effective communication skills with the ability to convey technical information to non-technical stakeholders
• Experience with Agile tools such as DevOps, Dynamics, JIRA, Trello, or similar is preferred
• Ability to manage multiple requests simultaneously without losing track
• Strong communication and prioritization skills
• Reports and analytics tools like Microsoft Project, PowerBI and Tableau are a plus
• Problem-solving skills and ability to make decisions under pressure