Program Manager - Latam

vHive is actively seeking an experienced Program Manager to join our team and spearhead the delivery of Program Manager in Latam. As a Program Manager, you will play a critical role in planning, coordinating, and executing the delivery of multiple programs, markets and projects across Latam and the US market

Stakeholder Communication: Responsible for all delivery-related communications, ensuring coordination with the Account Manager to maintain a consistent messaging strategy to stakeholders who are peers in the delivery process.

Risk Management: Proactively identify risks related to project scope, develop effective mitigation strategies, and maintain an agile approach to address and adapt to risks as they arise. Clearly communicate potential impacts to stakeholders while maintaining trust and alignment.

Regulatory and Standards Compliance: Ensure that all aspects of the program, particularly those involving third-party vendors in the field, adhere to the client's compliance requirements as well as industry-specific standards and local, state, and federal regulations. Coordinate with vendors to ensure continuous compliance throughout the program lifecycle.

Detailed Reporting and Performance Analysis: Provide detailed reports to both senior management and the client, detailing progress and comparing it against established KPIs and benchmarks. Use data-driven insights to refine project strategies and enhance performance continuously.

Responsibilities:

• Develop and implement strategic plans to ensure the successful delivery of programs and projects.
• Collaborate with stakeholders to gather requirements, define project scope, and establish clear project objectives.
• Evaluate feasibility and represent the Operations department during the sales process, supporting the Sales team in committing to a realistic and achievable program.
• Effectively manage and monitor the delivery timeline, ensuring the timely completion of critical milestones and deliverables.
• Oversee field operations deliveries, managing relationships with companies providing drone pilots responsible for surveying geographically dispersed sites across the region.
• Apply industry best practices and project management methodologies to ensure the efficient and effective delivery of projects.
• Proactively identify and mitigate risks, promptly addressing any issues that may arise during the course of projects.
• Foster collaborative relationships with cross-functional teams, including engineering, production, and business development, to ensure seamless coordination and successful project outcomes.
• Provide regular project updates and comprehensive reports to stakeholders, keeping them well-informed about project status, potential risks, and growth opportunities.
• Manage relationships with vendors (DSP) and third-party service providers (MSP/GC), ensuring smooth collaboration and alignment with business goals.
• Negotiate and coordinate with external partners to optimize service delivery and performance.
• Consistently utilize defined project management tools and standards while actively contributing to the ongoing enhancement of delivery processes.
• Foster a culture of continuous improvement by promoting best practices and encouraging the sharing of lessons learned.

Requirements

Qualifications:

• Minimum of 5 years of experience in program and project management, preferably in a multinational environment.
• Demonstrated track record of successfully delivering programs and projects in Latam & the US market, with a proven ability to manage multiple projects concurrently.
• Prior experience in field operations deliveries and effectively overseeing teams of remote contractors.
• Recent strong Telecom experience is an advantage

Skills: 

• Excellent communication abilities to effectively manage stakeholder relationships and coordinate with an Account Manager, ensuring clear and consistent project messaging.
• Analytical Skills: Strong capability to perform detailed reporting and performance analysis, driving project strategies and enhancements based on data-driven insights.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines efficiently.
• Excellent leadership and communication skills, enabling effective collaboration with diverse teams and stakeholders.
• Solid understanding of project management methodologies and the ability to apply industry best practices.
• Problem-solving skills, coupled with the ability to navigate complex situations with composure and determination.
• A proactive, flexible, and collaborative individual with an open mind and a strong willingness to contribute to a growing team, enhancing its relevance and positively impacting customers’ perception of our products.
• Fluency in English.

Location: Colombia & Costa Rica.

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