Title: Software Engineer, Production Support & Client Onboarding (L2/L3)
Location: Blue Bell, PA / Remote
Employment type: Full-time
Pay: 100k
About Clinet
Cotiviti is a leading solutions and analytics company that uses unparalleled clinical and financial datasets to deliver deep insight into the performance of the healthcare system. Our insights help healthcare organizations collaborate to improve financial performance, reduce inefficiency, and improve healthcare quality.
About the Role
Join the R&D team as a Software Engineer covering critical Production Support and Client Onboarding for the CCV business. This role provides Level 2 and Level 3 support.
Responsibilities
Production Support (Level 2/Level 3)
- Serve as the Level 2/Level 3 escalation point for production incidents, troubleshooting complex issues across application, database, and infrastructure layers.
- Diagnose root causes using logs, monitoring tools, and system diagnostics, and deliver timely resolutions to minimize business and client impact.
- Collaborate with engineering, DBA, and infrastructure teams to resolve escalated incidents that require deeper investigation.
- Document incident resolutions and root cause analyses, and contribute to the knowledge base and runbooks to improve future response times.
- Participate in an on-call rotation to support critical production issues outside business hours.
- Monitor system health, performance metrics, and alerts to identify and address potential issues before they impact production.
Client Onboarding & Configuration
- Lead technical setup and configuration for new client onboarding, ensuring systems meet client-specific requirements.
- Partner with Business Operations, Implementation, and Client Services teams to gather requirements and translate them into technical configurations.
- Perform data validation, testing, and quality checks to ensure accuracy and readiness for go-live.
- Troubleshoot and resolve configuration issues to ensure smooth, on-time client go-lives.
- Provide post-go-live support for initial production issues specific to newly onboarded clients.
Cross-Functional Collaboration & Communication
- Communicate incident status, root causes, and resolution timelines clearly to Business Operations, Client Implementation, and leadership.
- Work with development teams to escalate and track defects and enhancement requests identified during support or onboarding.
- Contribute to process improvement initiatives that increase support efficiency and reduce recurring issues.
- Support knowledge transfer and training for team members on new systems, tools, and client-specific configurations.
Qualifications
- Strong analytical, troubleshooting, and problem-solving skills across application, database, and infrastructure domains.
- Familiarity with monitoring and logging tools for diagnosing production issues.
- Experience with Vert.x, Spring, or Spring Boot (REST controllers, dependency injection, and configuration).
- Experience writing unit tests with JUnit and mocking with Mockito.
- Familiarity with REST APIs, JDBC, JPA/Hibernate, JSON, and HTTP fundamentals.
- Basic understanding of concurrency and multithreading.
- Familiarity with CI/CD pipelines, Docker, or cloud platforms.
- Working knowledge of SQL for data investigation and validation.
- Understanding of system architecture to troubleshoot cross-component issues.
- Ability to work independently under pressure during high-severity incidents while maintaining clear communication with stakeholders.
Skills: Java, Spring Boot, Vert.x, REST APIs, JUnit, Mockito, JPA, Hibernate, JDBC, SQL, Docker, CI/CD
This is a remote position.
— Sarah J.
·
Marketing Manager
★★★★★
Verified
