Product Support Specialist-2

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Product Support Specialist-2

We are currently seeking an Enhanced Support Specialist specializing in Tier 2 client technical support to join our JLL Technologies Corrigo Support team.

About JLL Technologies –

JLL Technologies is a specialized group within JLL. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. We provide best-in-class technologies to bring digital ambitions to life aligning technology, people and processes. Our goal is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.

Required hours

• Monday–Friday, aligned to U.S. business hours. Shift will be 8am-5pm Central Time.

What this job involves

Level 2 Corrigo Product Support Responsibilities

As a Corrigo L2 Support Specialist at JLL Technologies, you will be directly responsible to

• The majority of this role will be troubleshooting various and complex Corrigo issues
• Manage Incidents and Service Requests in multiple ticketing queues for multiple applications
• Be available for chat and live call transfers from OSC Corrigo L1
• Engage in mentoring sessions with OSC L1 Response Team members
• Assist in creating user-facing Knowledge Articles that facilitate user self-help
• Participate in post-migration application testing
• Test complex scenarios to determine cause, symptoms, scope, alternative workflow, solutions and

verification of defect reports

• Document steps, findings, suggestions and escalate to Tier 3
• Go above standard Response Team Support troubleshooting methods by performing tests, doing

research, and engaging with others within and outside of the Support Department to obtain full

understanding

• Make outbound calls to gather details, work through specific steps, and gain understanding of specific

workflows to fully understand the reported issue

• Develop and maintain understanding of application features and functionality
• Collaborate with the Learning Team on updates to training and support information
• Ability to work reliably and consistently from home – this is a virtual position
• Stay up to date on new features, releases, known issues, work arounds and processes
• Develop areas of expertise in Corrigo Applications and become Subject Matter Expert

Core Skillsets

• Advanced troubleshooting ability and logic
• Independently motivated
• Excellent attention to detail
• Superior proactive customer service skills
• Superior troubleshooting skills
• Strong interpersonal skills with the ability to engage and communicate with our clients and diverse employees
• Previous ITIL training and knowledge
• Previous experience and competence with an ITIL ticketing tool like Salesforce/ServiceCloud

Sound like the job you’re looking for? Before you apply it’s also worth knowing what we’re looking for:

Education and experience

• (3+) years of work experience collaborating with teams in a matrix leadership environment (REQUIRED)
• (5+) years of relevant/professional experience related (REQUIRED)
• Experience in Real Estate industry experience (PREFERRED)

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.