Product Service Lead

We are Bring IT!

We are a young, dynamic, and rapidly growing professional services company, driving digital transformation for our clients worldwide. From bringing products to market to boosting productivity through the right technology and processes, the work we do is improving the way people work. To achieve this, we’re building a global, diverse team capable of tackling some of the most complex challenges of our time. We call this unique approach "360 Success."

We are recognized as one of the fastest-growing and most successful companies on the Inc. 5000 ranking in the United States.

We're Hiring a: Product Service Lead

Are you passionate about leading high-performing teams and delivering innovative ERP localization solutions that help customers succeed? Do you enjoy collaborating across Product, Development, and Customer Success while driving operational excellence?

If you're looking for an opportunity to combine leadership, service delivery, and continuous improvement in a fast-growing global organization, we'd love to meet you!

At Bring IT, we're looking for a Product Service Lead to oversee the successful delivery and implementation of our localization solutions. In this role, you'll lead a team of Product Specialists and Business Systems Analysts, ensuring high-quality implementations, exceptional customer support, and continuous service improvements while partnering closely with Product and Engineering teams.

📍 Location Requirement: LATAM

Core Responsibilities

• Lead the delivery and implementation of localization solutions, ensuring quality, compliance, and customer satisfaction.
• Manage and mentor a team of Product Specialists and Business Systems Analysts responsible for implementations and Level 2 support.
• Coordinate escalations with Product Owners, Tech Leads, and Development teams to resolve functional gaps and technical blockers.
• Monitor delivery performance, service metrics, team capacity, billable utilization, and implementation quality.
• Drive continuous improvement initiatives to optimize delivery processes, customer experience, and operational efficiency.
• Ensure projects are delivered according to established timelines, quality standards, and customer expectations.
• Collaborate with cross-functional teams to improve product adoption and implementation methodologies.
• Identify opportunities for account growth, service expansion, and upsell initiatives in partnership with Customer Success and Sales.
• Foster a culture of collaboration, accountability, and continuous learning within the team.

🎯 Requirements

• 5+ years of experience leading ERP implementation, consulting, or professional services teams.
• Experience managing customer-facing implementation projects and post-go-live support.
• Strong understanding of ERP systems, preferably NetSuite.
• Experience leading cross-functional teams in a fast-paced, client-focused environment.
• Proven ability to manage priorities, resolve escalations, and deliver exceptional customer outcomes.
• Excellent communication, organizational, and stakeholder management skills.

Desired Skills & Qualifications

• Experience with NetSuite localization solutions is highly preferred.
• Strong leadership and people management experience.
• Knowledge of implementation methodologies and service delivery best practices.
• Experience tracking KPIs, billable utilization, resource planning, and delivery metrics.
• Continuous improvement mindset with the ability to optimize processes and scale operations.
• Ability to identify customer needs and collaborate on growth and upsell opportunities.
• Excellent English skills

What We Offer

• The opportunity to be part of a global company with a truly human-centered culture.
• Challenging and rewarding projects that support your professional growth.
• A flexible, trust-based remote work environment.
• A diverse team driven by innovation, passion, and purpose.

Ready to Bring IT?

Apply now and help shape the future of digital transformation.