Product Performance and Monitoring Engineer
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AI Summary
09 - Senior Specialist, IT Solutions
Req ID: 133573
Remote Position: Yes
Hiring Manager: Dome Tepupatump
Band: 09
Region: Asia
Country: Thailand
State/Province: Chonburi
City: Laem Chabang
Summary
We are looking for a data-driven Product Performance & Monitoring Specialist to be the guardian of our product’s health and user experience. You will be responsible for building the infrastructure that tracks how our product performs—both technically and commercially. Your mission is to transform raw data into actionable insights that prevent churn, optimize the user funnel, and ensure our features are delivering maximum value.
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Detailed Description
Performs tasks such as, but not limited to, the following:
- Dashboard Ownership: Design, build, and maintain real-time performance dashboards using tools like Tableau, Looker, or PowerBI.
- Anomaly Detection: Monitor daily product health and proactively alert the team to significant shifts in user behavior or system performance.
- Funnel Optimization: Analyze the user journey to identify friction points. You will explain why users drop off and suggest data-backed UX improvements.
- Cross-Functional Collaboration: Act as the liaison between Engineering (monitoring system uptime/latency) and Product Management (monitoring feature adoption).
- Impact Assessment: Conduct post-launch analysis for every new feature to measure success against original KPIs.
- Data Integrity: Work with engineers to ensure event tracking (segmentation, telemetry) is accurately implemented.
Knowledge/Skills/Competencies
- Technical Proficiency: Advanced SQL skills are required. Experience with Python or R for statistical analysis is highly preferred.
- Tooling: Experience with product analytics suites (e.g., Amplitude, Mixpanel, or Heap) and technical monitoring tools (e.g., Celestica-own monitoring system.
- Analytical Mindset: Proven ability to perform Root Cause Analysis (RCA) when metrics deviate from the baseline.
- Communication: Ability to translate complex data sets into a "story" for non-technical stakeholders.
- Education: Degree in Data Science, Computer Science, Economics, Mathematics, or a related field.
Physical Demands
- Duties of this position are performed in a normal office environment.
- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
Typical Experience
- 8 to 10 years of relevant work experience is mandatory
Typical Education
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Bachelor's Degree or consideration of an equivalent combination of education and experience.
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Educational Requirements may vary by Geography
Notes
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
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