Product Manager – Customer Configuration & Onboarding
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AI Summary
About ENSEK
ENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale.
We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‑driven insight, all underpinned by modern, cloud‑native architecture.
ENSEK is at an exciting inflection point as we scale at pace towards new international horizons. If you’re driven by solving complex, real‑world problems and want to build modern technology that accelerates the global energy transition, you’ll feel right at home with us.
Position Summary
The Product Manager for Customer Configuration & Onboarding owns a foundational and fast-expanding area of the ENSEK platform. You are accountable for the strategy, roadmap and outcomes of how user config, Admin config, self-serve onboarding SAAS, digital adoption software, and customers are authenticated, authorised, and configured across the system. As agentic AI becomes a first-class citizen in the platform, this role carries growing responsibility for the security, auditability, and governance of non-human actors. You work as the connective tissue between engineering, security, commercial, and customer teams to ensure these capabilities are built right and deliver measurable business value.
Key Accountabilities and Responsibilities
Own the strategy, vision and roadmap for customer config and onboarding — evolving coverage from human users to AI agents, and incorporating auditing and security governance requirements as they emerge.
Define and drive product requirements for customer config and onboarding, working closely with the developer teams to ensure systems are appropriately secured, auditable, and governed.
Lead the customer configuration product area — understanding how configuration needs vary across customer segments and building scalable, self-service capabilities that reduce operational burden.
Make evidence-based prioritisation decisions across configuration workstreams, estimating effort and value of roadmap items and communicating trade-offs transparently with stakeholders.
Define and track key product outcomes — implementing dashboards for real-time performance visibility and using data to drive continuous improvement in security posture and customer experience.
Create and maintain a prioritised roadmap, working with your team to validate what adds value now and in future, drafting PRDs and specifications — leveraging AI to accelerate documentation.
Build long-term stakeholder relationships, implementing communications strategies and influencing effectively to drive alignment and outcomes.
Key Outcomes
A secure, self-serve onboarding and customer config capability that meets evolving customer and compliance requirements.
Customer configuration capabilities that reduce onboarding friction and operational support burden, with measurable improvement in customer outcomes.
Roadmap delivered to agreed timelines, with clear evidence of value realised against investment.
Defined and tracked KPIs across identity, access, and configuration areas, with regular data-driven reviews.
Positive stakeholder feedback on communication, transparency and decision-making quality.
Skills, Knowledge, Experience & Qualifications
Demonstrable experience owning and delivering a product or significant product feature end-to-end, ideally in a platform configuration domain and onboarding customers
Ability to make autonomous, data-informed product decisions and communicate them clearly to technical and non-technical audiences.
Experience managing complex stakeholder relationships, including senior commercial and security partners.
Experience working in energy, utility tech, SaaS, or platform-based product environments is advantageous.
Familiarity with experimentation platforms and AI productivity tools is advantageous.
Company Benefits
25 days’ holiday + bank holidays
Option to buy or sell 5 extra annual leave days per year
Vitality Health Insurance, including private healthcare, virtual GP access, mental‑health support and wellbeing perks (50% off gym memberships -Virgin Active, Nuffield, PureGym)
Pension with 5% matched contribution
Regular team‑wide and company‑wide events
2 volunteering days per year to give back
Remote‑first working environment with offices in London and Nottingham
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