Product Manager

Who we are:

Trusted Health is a leader in healthcare workforce management, and it is on a mission to help more people everywhere get care. The Works division is a fast-growing SaaS software team, focused on optimizing how health systems schedule and manage their direct resources.

As a Product Manager, you’ll own a significant product surface in one of Works’ core products (OnDemand, Scheduling, VMS). You will be responsible for driving product definition, building customer relationships and ultimately shipping products that have a meaningful impact on our clients and clinician user base. This role requires a blend of strategic thinking, customer empathy, data and AI tool fluency, and cross-functional leadership to deliver impactful products.

What you will be responsible for:

Product Management Expertise

• Act as the company-acknowledged expert on a product domain, target users and customers, core functionality, and strategic positioning.
• Bring a “forward deployed” mindset to work with Works customers on solving problems and building new, innovative solutions.
• Leverage AI to build fully functional first iterations of product features, enhanced workflows, and perform in-depth product analysis. 
• Use data tools to understand how products are used, providing actionable insights to the team.
• Stay informed on industry trends, competitive landscapes, and relevant domain knowledge.
• Build deep knowledge of Works’ business, including marketing, sales, finance, services and legal.
• Support the development and communication of a product roadmap for your domain area.
• Demonstrate a thorough understanding of product functionality and be able to conduct demos, train users, and address customer inquiries.

Product Discovery and Development

• Identify and address product risks and differentiation opportunities  upfront using qualitative and quantitative techniques.
• Solve problems collaboratively and focus on outcome-driven development.
• Support engineers and product marketing during delivery to ensure smooth implementation.
• Continuously optimize and refine products post-launch using data-driven techniques.

Team Collaboration and Stakeholder Management

• Foster a collaborative relationship with developers and designers, ensuring early involvement and alignment.
• Act as a true partner to stakeholders across the company, establishing mutual trust and respect.
• Evangelize the product’s vision and strategy, motivating both the team and stakeholders.

Leadership and Communication

• Influence and inspire without direct authority, especially in high-pressure situations.
• Communicate effectively with all levels of the organization, from senior leadership to frontline teams.

Who you are:

• Takes Ownership and is Accountable: You demonstrate a proactive approach to tasks, hold yourself to high standards, and take responsibility for your actions, ensuring adherence to processes and commitments. You models accountability by learning from both successes and failures, delivering meaningful business results.
• Act with Speed & Accuracy:  You act with urgency and accurately deliver high-quality results. You maintain focus on priorities, effectively manage your time, and swiftly resolve routine problems while escalating complex issues appropriately.
• Focused Problem Solver: You skillfully identify core issues, use problem-solving frameworks (e.g., root cause analysis), and evaluate solutions based on impact, risk, and alignment with objectives. You maintains focus on relevant data and avoid distractions.
• A Mindful Collaborator: You excel at building a psychologically safe environment by acknowledging contributions, encouraging diverse perspectives, and actively engaging in knowledge-sharing. You foster trust and collaboration across both internal teams and external stakeholders.
• Exceptional Communicator: You communicate complex ideas clearly and concisely, tailoring messages to the audience. You routinely provide updates, share context, and create documentation that ensures alignment and understanding across teams.

You have:

• A Bachelor's Degree, preferably with a focus on Product Managmenet, Analytics or Strategy. Master's Degree preferred.
• 5+ years of experience as a Product Manager, with a track record of owning and improving key product KPIs
• Experience building and deploying B2B software required. Workforce solutions, scheduling, workforce planning, and healthcare domain experience are a big plus.
• Experience working with AI tools for rapid prototyping/app development
• Strong analytical skills with the ability to write queries, interpret data, generate insights, and drive decision-making
• Experience defining and delivering roadmaps in support of company objectives and KPIs.
• Experience with product discovery techniques, including qualitative and quantitative research methods
• Excellent communication and storytelling skills to evangelize product vision and strategy. Must be fluent in written and spoken English.
• A growth mindset with a passion for continuous learning and improvement
• Experience working with health systems is a big plus.

We support you with:

• Flexible time off
• Employer-paid health insurance, vision, and dental
• Employer-paid life insurance
• Telehealth through One Medical
• Monthly cell phone reimbursement
• Employee assistance program
• Employer-sponsored 401k
• Opportunity to earn stock options, bonus, and/or commission

Why Trusted:

Over the next decade, the shortage of nurses and other healthcare professionals is projected to continue due to an aging population and lack of new clinicians entering the workforce. Trusted is uniquely positioned to drive relief to healthcare institutions that need to make the most of their existing workforce while managing their largest expense, clinical labor.

Trusted---already one of the 20 largest healthcare staffing companies in the United States---has the clinician network and tech-first infrastructure to drive unparalleled efficiencies to the labor supply chain through innovative, AI-native operations, and has already generated industry-leading case studies with leading health systems through its holistic, flexible approach to workforce optimization. Helping solve the healthcare staffing crisis --- to helping people get care --- is why we come to work every day. Lives depend on it.