Product Manager

Tender Retail is looking for a Product Manager to report to the R&D Vice President.

What your impact will be:

• Develop deep understanding of US and Canadian payment ecosystems and payment softwares, for different verticals.
• Develop deep understanding of different software solutions used in payments; SAAS, middleware, on premise, centralize or decentralized.
• Define and document commercial requirements based on frequent customer, reseller and partner engagement, competitive analysis, panels and deep understanding of payment trends
• Working closely with the R&D, Services, and Support groups, own and manage the full product life cycle, from concept to launch
• Work with Sales, Marketing and partner teams to support new customer opportunities, including pricing, proposals, training, webinars, demos, etc.
• Collaborate with Sales and Marketing to drive product positioning, product launch and other commercialization activities
• Establishing prioritized backlog, roadmaps and predictive planning and release cycles
• Challenge our customers thinking about what they should do next
• Ensure alignment between product vision and technical architecture.
• Work with architects and developers to validate feasibility and scalability of proposed solutions.

What we are looking for:

• 5 to 10+ years of Product Manager experience 
• Demonstrated success of bring software products to market in the US/Canada/Global payment space
• University Degree in Computer Science, Engineering, Information Science, Business or Commerce
• Strong US and Canadian payment knowledge
• Capacity to travel once per quarter
• Based in Toronto or Montréal

What would make you stand out:

• Experience collaborating with large retail, quick service restaurants, and tier one merchants 
• Experience in payment processing, gateways, certification and contact and contactless payment systems
• Curiosity and non-stop energy
• Strong understanding of payment systems, APIs, and integration workflows.
• Proven experience with AI solutions

Why you should come work with us:

• Interacting with the largest brands in North America
• Comprehensive Medical, Dental, and Vision
• Great compensation package
• Opportunities to grow
• Generous vacation (we want you to take it!)
• Community involvement and social responsibility
• Remote work or possibility to work from offices in Toronto or Montréal

About Us

Tender Retail is a well-established payment software provider and leads the North American merchant middleware payment space. We use innovative payment technology to develop leading-edge, secure, and compliant payment tech solutions.  With 300,000+ payment points deployed across North America, we have provided enterprise chain retailers and quick-service restaurants freedom of choice to manage payments and data according to their specific needs and implement fast, secure payment options to provide a better experience for their clients.

*Only selected candidates will be contacted*

Harris is committed to an equal opportunity employment program, and applications from members of targeted groups, including women, persons with disabilities, Indigenous peoples, and visible minorities, are encouraged. If you are a person with a disability, you may receive assistance with the screening and selection process upon request.

The Harris Talent Acquisition team does not use text messages to communicate with candidates or solicit confidential information. We encourage all candidates to apply for posted positions. They will be contacted by either a Harris manager or a member of the Talent Acquisition team for an interview, provided they meet the required criteria.