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This role involves responding to inbound consumer inquiries via phone, chat, and video consultations to identify needs and recommend appropriate Durable Medical Equipment (DME) and mobility products. The representative must efficiently close sales, manage quotes and follow-ups, and communicate policies while ensuring order accuracy.
SpinLife, the retail division of Numotion, is the nation’s largest direct-to-consumer provider of Durable Medical Equipment (DME), serving aging adults, individuals with disabilities, and pediatric customers with compassion, expertise, and innovation. Our mission is to be the most trusted and forward-thinking leader in mobility solutions, empowering teammates, customers, and communities to move without limits.
With a proven e-commerce model and a nationwide network of service technicians, SpinLife delivers more than just products—we provide personalized care and ongoing support. Now, we’re expanding into brick-and-mortar retail to bring our trusted brand even closer to the communities we serve.
We’re expanding our team and looking for high-performing Inbound Sales Representatives to help deliver expert guidance and compassionate service to our growing customer base.
Position: Inbound Phone Sales Representative
Industry: Durable Medical Equipment (DME) & Mobility
Type: Remote | Full-Time | Consumer-Facing
Compensation: Non Exempt position with a Base annual salary of $33,000 + commission
Top Performers have the potential to Earn: Up to $100,000 annually with commission.
Overview
This is a fast-paced, transactional sales role focused on converting inbound phone, chat, and virtual inquiries into sales. You’ll help customers find the right DME and mobility products while providing expert product recommendations and follow-through. Success in this position requires a sales-first mindset, strong computer skills, and comfort navigating multiple systems during interactions.
What You’ll Do
Respond to inbound consumer inquiries via phone, chat, and video consultations
Identify customer needs and recommend appropriate product solutions
Close sales efficiently and effectively within a short sales cycle
Create and manage quotes, tasks, and follow-ups through order completion
Communicate shipping, delivery, warranty, and return policies
Collaborate with internal departments and manufacturers to ensure order accuracy and timeliness
Stay current on product offerings, policies, and sales best practices through ongoing training
Maintain compliance with company procedures and regulatory requirements
Provide compassionate, responsive service that supports customer independence
Required Experience & Skills
Experience in the DME or mobility equipment space (scooters, wheelchairs, lift chairs)
Minimum 3 years of inbound consumer sales experience (ecommerce or retail preferred)
High sales velocity with a proven track record of:
High conversion rates
Effective cross-selling and upselling
Strong consultative sales approach
Strong verbal and written communication skills
Ability to multitask while navigating multiple systems during calls
Reliable, distraction-free home office with high-speed internet
Highly organized and capable of managing a high volume of leads and tasks
Dedicated to follow-through and delivering an excellent customer experience
Preferred Qualifications
Familiarity with CRMs, order management systems, or video-based selling tools
Assistive Technology Professional (ATP) training or certification
Key Attributes for Success
Self-motivated, results-driven, and consistently meets or exceeds sales goals
Professional, empathetic, and confident phone presence
Strong team player who communicates effectively across departments
Tech-savvy, adaptable, and able to learn new tools quickly
Work Environment & Physical Requirements
Primarily desk-based remote work; prolonged computer and phone use
Occasional lifting (up to 10 lbs)
Frequent use of hands for typing and system navigation
Why Join SpinLife?
Competitive base + uncapped commission
Medical, dental, vision, 401(k), life, and disability benefits
Inclusive and mission-driven workplace
Opportunity to improve lives and empower independence every day
At Spinlife, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Spinlife is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Spinlife is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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