Process Trainer

We are looking for a Process Trainer in the T&D team to support learning and capability development across Business Operations teams within FULL.

In this role, you will be responsible for designing, developing, and delivering process and technical training programs, supporting new hires, partnering closely with subject matter experts and operational stakeholders to ensure training remains accurate, relevant, and effective.

The goal of this role is to strengthen process knowledge, improve skills, and enhance overall team performance through impactful training and continuous learning initiatives.

Key Responsibilities -

• Design, develop, and deliver process and technical training programs for Business Operations teams through instructor-led sessions, guided learning, and self-paced resources.

• Assess learning needs, identify capability gaps, and monitor training effectiveness.

• Support employee learning journeys end-to-end, including New Hire Training (NHT), post-training reinforcement, refresher programs, and ongoing skill development initiatives.

• Partner with subject matter experts and operational stakeholders.

• Stay current on process updates, tools, and operational changes, translating new developments into practical learning interventions and enablement initiatives.

• Contribute to broader Training & Development initiatives, collaborating with trainers and cross-functional teams to strengthen company-wide capability building.

Eligibility Criteria -

• Minimum 2 to 4 years of work experience.

• Exposure to training, coaching, knowledge transfer, onboarding, process improvement, or employee development initiatives is preferred

• Strong thinking, problem-solving skills, and attention to detail

• Good working knowledge of Google Workspace, particularly Google Sheets

• Basic familiarity with AI and digital productivity tools

• Strong written and verbal communication skills

  • Preferred: C1 proficiency, or currently enrolled in the B2 → C1 English Development Program (EDP).

• The ideal candidate is proactive, accountable, professional in their approach, and passionate about learning, capability building, and helping others succeed.

• Willingness and flexibility to operate in a night shift environment, aligned with business requirements.

Workspace requirements -

• Private workroom with the ambience to handle calls.

• Ready for a video call at all times. Video calls are an integral part of maintaining human connection while working from Anywhere.

• Good Internet speed (above 50 MBPS download and upload) with the ability to be wired (LAN).

• Power backup (if you have frequent power cut issues).