Process Analyst

KEY RESPONSIBILITIES

1. Own accurate, timely issuance of compensation and work-assignment documentation for all faculty and coaching engagements on Internal CRM and PO Tools.
2. Process and validate invoices and timesheets for associates and partners, matching data across multiple formats and systems to catch and resolve discrepancies at the source.
3. Communicate directly with invoice senders and internal stakeholders to resolve data-quality issues, using sound judgment on when to escalate.
4. Support ad hoc reporting, administrative, and cross-functional requests from Operations and Customer Experience leadership.
5. Partner with project teams and evaluation specialists to keep participant and program data aligned and build automated workflows as needed.
6. Analyze utilization, evaluation, and billing data to produce recurring reports that are used by Finance and associate faculty.

REQUIRED EDUCATION & EXPERIENCE

• Bachelor’s degree in business, Finance, or related analytical discipline.
• Up to three years of experience in transaction processing, financial operations, or a similarly data-intensive role within a fast-paced corporate environment; candidates with less experience but strong analytical fundamentals are encouraged to apply.

SKILLS & ABILITIES

• Sharp aptitude for numbers and financial reasoning, with the analytical instinct to pull data together from multiple sources and spot when something doesn't add up.
• Meticulous attention to detail paired with the initiative to work independently, under time pressure, and with minimal supervision.
• Strong written and verbal communication skills, able to build relationships with internal stakeholders and external partners while resolving data or billing issues professionally.
• Proven reliability handling confidential, time-sensitive information.
• Comfortable working across data platforms and strong expertise in excel with prior exposure to enterprise business systems is an advantage, not a requirement.
• Flexible, collaborative team player, comfortable with hand-offs and shared ownership of deliverables.
• Able to work remotely with some overlap into U.S. business hours.

Benefits

• Employer-paid insurance
• Flexi Benefit
• Paid time off and paid holidays