Principal Professional Services Architect

Job Description:

What You Will Be Doing: 

Tradeshift is looking for a Professional Services Architect to fulfill the following responsibilities:  

• Team with one or more Professional Services Engagement Managers to make multiple simultaneous enterprise customer implementations successful

• Own the setup, configuration, integration (interface mapping, connectivity and connectors), testing (i.e., SIT and UAT support), migration and troubleshooting of the customer solution

• Support the Professional Services Engagement Manager in designing the best possible technical solution for the customer

• Consult with customers’ IT resources on how to best integrate their ERP with Tradeshift

• Support the Professional Service Engagement Manager and Customer Success Manager in delivering technical demos and trainings for internal/external use

• Interface with customer team members in Procurement, Finance, IT, and Shared Services

• Create and support Professional Services Statement of Work, scoping and estimating

• Collaborate and maintain the Professional Services Scoping Tool

• Team with Product, Customer Service Engineering, and Support to identify and resolve blockers

• Own and participate in customer facing meetings

• Contribute to the development of Professional Services’ methodology, knowledge base, and tools

• Team with one or more Engagement Managers to make multiple simultaneous enterprise customer implementations successful

• Fluent in English - both in writing and orally

About You:

• Optimally you have a Master's degree in Business or Computer Science

• 1-4 years of experience with an ETL tool (Babelway, Talend or equivalent)

• 1-4 years experience doing software configuration and implementations for external customers as part of a consulting or software company

• Skilled, efficient, resourceful and tenacious problem solver of technical issues

• Effectively communicates on technical topics with technical and non-technical people

• Driven to make customers successful, regardless of challenges or obstacles

• Has a clear interest in, and acumen with, technology

• High energy; thrives in complex, challenging and sometimes stressful situations

• Demonstrated creative problem solving abilities

• Demonstrated ability to learn new technologies and business requirements

• Ability to travel 2-3 days per month

• XML and File Transfer Protocols 

• Nice to have: ERP integration or implementation, ETL/interface mapping, SQL, ANSI X12, and/or EDIFACT experience and/or EDI knowledge, skills in json/JavaScript