Principal Product Manager

Narvar is growing! Narvar is looking for an entrepreneurial, impact-driven Principal Product Manager to lead Narvar Secure, our rapidly growing shipping insurance solution for e-commerce retailers. This is a high-visibility role where you’ll own the end-to-end strategy to scale adoption, transform onboarding into a seamless self-serve experience, and optimize conversion flows that directly drive revenue for both Narvar and our merchants.

You’ll thrive in this role if you’re passionate about crafting seamless, user-centric experiences, making data-informed decisions, and solving complex integration challenges at scale.

For this role, you can be located in Canada, and able to work within EST/EDT hours. We are fully remote.

About Narvar Secure

Narvar Secure enables ecommerce retailers to offer shipping protection at checkout, providing peace of mind for customers while unlocking a new revenue stream for merchants. After a successful initial launch, the product is gaining strong traction, and now we’re ready to scale. Join us to shape the future of the post-purchase experience!

Day-to-Day

• Drive Merchant Growth: Lead product initiatives that accelerate retailer adoption and reduce friction across the onboarding journey.
• Build Self-Serve Experiences: Redesign the onboarding process into intuitive, low-touch workflows that enable merchants to launch independently.
• Boost Attach Rates: Optimize messaging, design, and funnel performance to increase the percentage of orders with shipping protection.
• Lead Technical Integrations: Own integration strategies across e-commerce platforms (e.g., Shopify), support tools (e.g., Zendesk), ERPs, and Narvar’s internal product suite (e.g., Narvar Shield).
• Collaborate Cross-Functionally: Work closely with engineering, design, go-to-market, and customer teams to deliver high-impact outcomes.

What Success Looks Like

• Revenue Growth: Demonstrated impact on Narvar Secure revenue through product-led initiatives and funnel optimization.
• Rapid Merchant Activation: Increased volume and velocity of new merchant launches through scalable self-serve onboarding.
• Higher Attach Rates: Ongoing improvements in conversion driven by UX experimentation and A/B testing.
• Expanded Platform Support: Broader 3rd-party integration coverage that reduces lift for retailers and increases market reach.

What we're looking for

• 10+ years of product management experience with proven delivery of revenue-driving features
• Deep understanding of e-commerce and merchant workflows
• 5+ years in e-commerce
• Strong technical intuition; comfortable managing integrations and backend complexity
• Demonstrated success optimizing UX and improving conversion rates
• Experience with A/B testing, data analysis, and using insights to guide roadmap decisions
• Excellent collaboration skills across engineering, design, and business teams

Preferred Qualifications

• Direct experience owning buy path e-commerce flows
• Comfort with data tools like SQL, Looker, or similar
• Background in shipping, insurance, or risk-related fintech products
• Familiarity with insurance operations such as claims or compliance
• Experience with transactional or add-on revenue models
• Knowledge of platforms like Shopify, Salesforce Commerce Cloud, or BigCommerce
• Track record of building and managing third-party integrations

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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