Polish Speaking Customer Service for Pharmaceuticals Industry -Remote in Greece

Patrique Mercier Recruitment FR is delighted to announce an opening for a Polish Speaking Customer Service Representative in the Pharmaceuticals industry. This position is key to ensuring that Polish-speaking clients receive exceptional support and information about pharmaceutical products and services.

Responsibilities

• Provide outstanding customer service to Polish-speaking clients through multiple communication channels, including phone, email, and chat.
• Assist customers with inquiries related to pharmaceutical products, prescriptions, and health information.
• Handle customer complaints and queries professionally, ensuring that issues are resolved efficiently.
• Maintain up-to-date knowledge of the pharmaceutical products offered and relevant regulatory guidelines.
• Document all customer interactions accurately to ensure compliance and continuous improvement of services.
• Collaborate with internal teams, including sales and technical support, to resolve customer issues effectively.
• Educate customers about product usage, side effects, and other important information related to pharmaceuticals.

Requirements

• Fluency in Polish and English, both written and spoken.
• Previous experience in customer service, particularly in the pharmaceuticals or healthcare industry, is preferred.
• Strong communication skills and a customer-centric approach.
• Ability to handle sensitive information with confidentiality and professionalism.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• Willingness to learn about pharmaceutical products and adhere to industry regulations.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks