Physical Damage Specialist

Essential Duties & Responsibilities

The writing of virtual damage appraisals from photos, utilizing electronic estimating software

Audit collision repair estimates to ensure proper method of repairs, and adherence to industry standards

Utilize independent judgment and discretion to evaluate repair vs. replace decisions

Ensure that specific client requirements are applied to audit methodology

Gain acceptance for estimate revisions, or negotiate an acceptable alternative

Audit supplemental repair bills to evaluate validity and cost

Assist clients and vehicle owners with technical questions

Recommend indemnity payments to clients

Maintain thorough records for all relevant claim file activity

Approve and deliver final work product to clients

Process client billings

Key Competencies

Advanced understanding of collision repair practices and procedures

Advanced understanding of collision repair estimating practices and procedures

Ability to work effectively and productively in a remote “home office” setting

Strong interpersonal, verbal, and written communication skills

Effective problem analysis and problem-solving skills

Attention to detail and accuracy

Advanced customer service skills

Advanced negotiating skills

Strong multitasking and time management skills

Positive attitude and friendly demeanor

Experience, Education & Training

Technical degree in collision repair, or equivalent hands-on collision repair work experience

Minimum of 1 year collision repair estimating, or damage appraisal experience

Minimum of 1 year experience with electronic estimating software. CCC One Collision Estimating Software experience is desired

Possess active “damage appraisal” and/or “loss adjusting” licensing credentials; or ability to secure and maintain them if needed