Personal Injury Case Manager (Pre-Litigation)- REMOTE/WFH

Join a Team That's Fighting for New Mexico

Parnall Law Firm isn't just one of the largest personal injury firms in New Mexico — we're a team of passionate advocates dedicated to standing up for clients when they need it most. And we want you helping move cases forward at our best.

We're hiring a skilled and compassionate Pre-Litigation Case Manager to play a key role in guiding clients through their cases with clarity, organization, and care. If you're an experienced case management professional who leads with empathy, thrives in a collaborative environment, and takes pride in the kind of client service that makes a real difference — read on.

Why You'll Love Working Here

We take care of our people. Parnall Law has been recognized as one of Albuquerque's best places to work year after year — and that's no accident. Here's what you can look forward to:

• $49,940–$64,500/year (DOE) — your expertise and dedication get rewarded regularly
• Full benefits package — comprehensive health, dental, and vision insurance
• Life & long-term disability insurance — because we've got your back
• 401(k) plan — we help you build a future, not just a paycheck
• Generous PTO + select paid holidays — real time off to recharge and reset
• Opportunities for community outreach — give back alongside a team that cares
• Annual company goal trip — when the team wins, everyone celebrates together
• A positive, fulfilling environment — where learning, growing, and supporting one another are part of the culture

What We're Looking For

• Minimum 2 years of Plaintiff's personal injury case management experience (PI adjacent/legal assistant and medical field/behavioral health experience will not be considered)
• Strong understanding of state, local, and federal court rules 
• Strong empathy for injured clients
• Exceptional communication skills, verbal and written
• Confidence and motivation to exceed expectations
• Professional attire and demeanor
• Desire to learn, develop, and motivate team members
• Excellent organizational and time-management skills
• Ability to work during Mountain Time business hours (Monday–Thursday 8:00 AM–5:00 PM, Friday 8:00 AM–4:00 PM)
• Ability to pass a background check

What You'll Do

As a Pre-Litigation Case Manager at Parnall Law, you are a vital connection between our clients and our legal team — ensuring every case receives the attention, organization, and advocacy it deserves from intake through resolution.

MISSION STATEMENT

To work together with attorneys as a team to provide clients with intelligent, compassionate, and determined advocacy, with the goal of maximizing compensation for the harms caused by the wrongful actions of others.

To give clients and files the attention and organization needed to help bring resolution as effectively and quickly as possible.

To make sure that, at the end of every case, the client is satisfied and knows Parnall Law has stood up for, fought for, and given voice and value to their harm.

To work and motivate team members according to the values of Parnall Law Firm.

RESULTS / OUTCOMES (What you must get done.)

• Attend firm-wide huddle every Monday at 8:00 AM
• Attend daily team mini huddles Tuesday through Friday at 8:00 AM
• Attend biweekly meetings with Team Lead fully prepared with supporting metrics data
• Contact new clients within 24 hours of being retained to complete intake questionnaire
• Provide telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time
• Ensure outstanding tasks do not exceed 50 at any given time
• Complete case analysis within 3 weeks of receiving insurance confirmations
• Schedule client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals
• Submit demand letters within 2 days of approved client authority
• Keep status comments updated for all weekly OOS meetings per the OOS preparation guideline

DUTIES / RESPONSIBILITIES

• Maintain thorough familiarity with each case in your caseload
• Post all case information and dates in SmartAdvocate
• Assist with property damage claims when necessary
• Communicate with adjusters on case matters
• Ensure health insurance subrogation claims are opened timely (or obtain authority not to open them)
• Ensure Medicare subrogation claims are opened timely on the portal
• Review and update evaluation forms and demand packages before attorney meetings with clients
• Draft correspondence for attorneys and save/name all documents in SmartAdvocate per Naming Protocol
• Calendar all case information pursuant to the calendaring protocol
• Answer incoming calls via the Final Call Group and perform backup intake calls per intake protocol
• Meet with clients during intakes, transition to litigation meetings, and settlement disbursement meetings
• Collaborate with all staff assigned to your cases to move each case toward a desired conclusion
• Keep clients updated with copies of file documents
• Post all costs, including expected costs not yet invoiced (investigators, consultants, etc.)
• Monitor dashboard metrics/KPIs and actively work to keep those metrics in top shape
• Follow and maintain all firm policies and procedures

Location

This position is available remotely for candidates living outside the following metro areas: Albuquerque, Rio Rancho, Bernalillo, Los Lunas, Belen, Bosque Farms, Edgewood, Moriarty, Santa Fe, and Roswell. Candidates within these areas should inquire about in-office requirements.

Hours: Monday–Thursday 8:00 AM–5:00 PM, Friday 8:00 AM–4:00 PM (Mountain Time Zone)

Parnall Law Firm is an Equal Opportunity Employer.

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