Patient Safety Applications Administrator (100% Remote)
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AI Summary
The administrator acts as the primary technical resolver for system incident tickets and manages backend application health. Responsibilities include designing automated workflows, managing user permissions, and building custom compliance reports.
InterAction24 is hiring for a Patient Safety Applications Administrator for an immediate, high-priority 6-month contract opportunity with a very strong likelihood of multi-year extensions.
We are looking for a true backend IT Applications Administrator who acts as the primary resolver for system incident tickets, builds workflows, manages user permissions, and maintains application health. If you are a functional user who simply opens tickets for a separate IT group when a system bug occurs, this role will not be a match. We need the technical specialist who actually receives and resolves those tickets.
Location & Schedule
- Work Location: 100% Remote (Must reside within the United States).
- Time Zone: Must be willing and able to work standard business hours aligned with Central Time (CST).
- On-Call Responsibilities: Includes a scheduled on-call rotation for critical infrastructure incidents, which includes some weekends.
Core Responsibilities
- Backend Ticket Resolution: Act as the Tier 2/3 technical application owner receiving, diagnosing, and resolving complex functional issues escalated by business units.
- System Configuration & Workflows: Design, configure, test, and deploy automated backend workflows, business logic tables, validation rules, custom fields, and layout modifications.
- Identity & Access Management: Provision, audit, and modify user access controls, functional roles, security profiles, and permission hierarchies.
- Analytics & Reporting: Build custom compliance reports, data summaries, and key performance dashboards from scratch for operational stakeholders.
Required Qualifications (Top Hard Skills)
- 4+ Years of Technical Application Administration: Direct hands-on backend experience provisioning infrastructure settings, modifying core master files, and managing system release updates.
- 4+ Years of Patient Safety / Risk Event Software Experience: Broad hands-on experience maintaining healthcare compliance, clinical incident tracking, or risk management tools. Direct administrative experience with Riskonnect or Midas platforms is required.
- 4+ Years of Healthcare Provider Industry Knowledge: Extensive workflow understanding gained inside hospital networks, healthcare systems, or clinical provider environments.
Highly Desired Nice-to-Haves
- Riskonnect Platform Administration: Direct configuration experience built specifically on the Salesforce-based Riskonnect architecture (highly preferred).
- Epic Systems Certifications: Active or prior certifications in ClinDoc, Orders, or Ambulatory models.
- Educational Background: Bachelor’s Degree in Computer Science/IT, or a clinical degree (RN / BSN).
This is a remote position.
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