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AI Summary
The Patient Enrollment Specialist will conduct outbound calls to enroll U.S.-based patients into RPM and CCM programs while assisting with device setup. They are also responsible for maintaining accurate CRM documentation and troubleshooting basic connectivity or clinical concerns.
Patient Enrollment Specialist – U.S. Healthcare (Remote India)
Company: Cipra.AI
Location: Remote (India) | Shift: U.S. Hours (PST/MST/CST)
About the Role
Cipra.AI is hiring a Patient Enrollment Specialist to onboard U.S.-based patients into Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) programs. This is a voice-based role requiring excellent English communication and patient handling skills.
Key Responsibilities
- Make outbound calls to enroll patients into RPM/CCM programs
- Explain services and obtain patient consent
- Assist with device setup (BP monitors, etc.)
- Handle patient queries via calls & email (24-hour SLA)
- Maintain accurate documentation in CRM systems
- Troubleshoot basic device/connectivity issues
- Escalate clinical or technical concerns
Requirements
- 1–3+ years in U.S. healthcare call center / patient support / customer service
- Fluent English with neutral accent (U.S. communication)
- Experience in outbound calling
- Comfortable with CRM tools, Google Suite, and multitasking
- Reliable internet & dedicated workspace
Preferred
- Experience in RPM / CCM / Telehealth
- Basic medical terminology knowledge
- Device onboarding / tech support experience
- Experience working with U.S. clients
Key Skills
- Patient Communication
- U.S. Healthcare Process
- Outbound Calling
- Customer Support
- CRM Tools
Company's Website - https://cipra.ai/
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