Patient Education Liaison (PEL)
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AI Summary
Patient Education Liaison
Location: Remote within assigned geography; significant regional travel required
Position Summary
At Praxis, we are building more than a commercial organization—we are building a patient-centered ecosystem that helps individuals and families access life-changing therapies with speed, empathy, and excellence.
The Patient Education Liaison (PEL) serves as the primary field-based patient support partner within an assigned geography, helping patients, caregivers, and healthcare providers navigate the journey from prescription through therapy initiation and ongoing treatment. The PEL delivers disease and therapy education, helps address access-related barriers, and partners closely with providers, specialty pharmacies, and internal teams to support timely treatment initiation.
In addition to supporting individual patients and providers, the PEL serves as a trusted resource for complex patient situations, contributes field insights that help shape patient support strategies, and drives continuous improvement in the patient experience. This individual is expected to operate with a high degree of autonomy, judgment, and accountability while influencing outcomes across a diverse group of stakeholders. Success in this role requires strong collaboration, problem-solving, and a deep commitment to helping patients access and remain on therapy.
Primary Responsibilities
Patient Education & Support
- Serve as the primary field-based educational resource for patients and caregivers, providing disease and therapy education and guiding them through onboarding and treatment initiation.
- Build trusted relationships with patients and families while supporting treatment readiness and helping them navigate the patient journey.
Access & Barrier Resolution
- Proactively identify and address access-related barriers that may delay therapy initiation, partnering with provider offices, specialty pharmacies, patient support services, and internal stakeholders to facilitate resolution.
- Monitor patient progression through onboarding and access processes, serving as a trusted resource for complex cases and escalating issues as appropriate.
Provider & Cross-Functional Partnership
- Develop strong relationships with healthcare providers and office staff, educating them on patient support resources, onboarding processes, and available access solutions.
- Partner closely with Market Access, Patient Services, Medical Affairs, Commercial, Specialty Pharmacy, and other stakeholders to address patient needs and improve the patient experience.
Business & Organizational Contribution
- Share field insights and identify trends that inform patient support strategies, process improvements, and best practices.
- Participate in launch readiness activities, field initiatives, and special projects that support successful therapy initiation and patient outcomes.
- Maintain accurate documentation, analyze territory performance, and take ownership for achieving patient support goals.
Required Qualifications
- Bachelor's degree.
- Typically 8+ years of experience working as a clinical educator, reimbursement specialist, patient services professional, nurse educator, rare disease specialist, or related healthcare field.
- Demonstrated experience supporting patients through complex access and reimbursement pathways.
- Demonstrated experience independently managing complex patient access and reimbursement situations.
- Strong understanding of insurance and the access process, specialty pharmacy distribution models, prior authorizations, appeals, and financial assistance programs.
- Proven ability to influence outcomes across providers, specialty pharmacies, patient support services, and internal cross-functional stakeholders.
- Experience serving as a trusted resource, mentor, trainer, or informal leader within a field-based organization.
- Excellent communication, presentation, and relationship-building skills.
- Ability to travel extensively throughout assigned geography (approximately 50–75%).
Preferred Qualifications
- Experience supporting launches of specialty or rare disease therapies with a pharmaceutical/manufacturer program.
- Clinical background such as RN, NP, PA, PharmD, or equivalent healthcare experience.
- Experience supporting patients with neurological or central nervous system disorders.
- Experience contributing to the development of field tools, educational resources, onboarding programs, or operational processes.
- Experience leading regional initiatives, special projects, or field excellence efforts.
Praxis Phenotype
The ideal candidate is a builder who thrives in ambiguity, embraces accountability, and operates with both compassion and urgency. They are energized by solving complex problems, advocating for patients, and working across organizational boundaries to achieve meaningful outcomes. They are viewed as a trusted partner by patients, providers, and colleagues and consistently contribute beyond their individual territory to strengthen the broader patient experience.
Physical and Mental Requirements
The physical and mental requirements of our roles include but are not limited to regular use of a computer, devices or other office equipment, clear communication, and occasional movement. You’ll need comfort with screen work, basic hand coordination, and focus. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Compensation & Benefits
At Praxis, we believe that taking care of our people (and their people) is important, so we provide a world-class benefits package to help you thrive. This includes 99% of the premium paid for medical, dental and vision plans. We also provide company-paid life insurance, AD&D, disability benefits, and voluntary plans to personalize your coverage.
Thinking about the future? We match dollar-for-dollar up to 6% on eligible 401(k) contributions and sweeten the deal with long-term stock incentives and ESPP. We provide a discretionary quarterly bonus, an extremely flexible wellness benefit, generous PTO, paid holidays and company-wide shutdowns.
Not to mention, you’ll also be joining a phenomenal crew of colleagues who are smart, engaged and inspiring. We aim high, collaborate hard, and produce results. Let’s achieve the impossible together!
Company Overview
Praxis Precision Medicines is a clinical-stage biopharmaceutical company translating genetic insights into the development of therapies for central nervous system disorders characterized by neuronal imbalance. At Praxis we share a common vision of reshaping the human condition into a more freeing and fulfilled existence by developing high impact medicines for patients and families affected by and living with complex brain disorders. Our core Values of Trust, Ownership, Curiosity and Results are foundational to every aspect of our business and are exemplified by each and every one of our team members.
Diversity, Equity & Inclusion
Guided by our core values, at Praxis Precision Medicines, Inc. we continue to DARE FOR MORE® to advance, promote, and champion diversity, equity, and inclusion by encouraging individuals to bring their authentic selves and perspectives to work each day. We are an equal opportunity employer and committed to providing opportunities to all qualified applicants without regard to race, religious creed, color, gender identity or expression, age, national origin, sexual orientation, disability, genetics, military service and veteran status, or any other characteristic protected by federal, state, or local laws.
Attention: Job Scam Alert
Praxis has recently become aware of fraudulent job recruitment postings from individuals claiming to represent Praxis. These postings seek financial information in connection with fraudulent opportunities for employment. If you suspect any fraudulent activity or misrepresentation in connection with a Praxis job opportunity, please report it to careers@praxismedicines.com.
Praxis does not accept unsolicited submissions from recruitment agencies for open positions. We ask all recruitment agencies to refrain from contacting any Praxis employee regarding any position. All unsolicited resumes submitted by recruitment agencies to any Praxis employee in any form or method will be deemed to be the property of Praxis, and Praxis explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruitment agency.
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