Partner Integrations Specialist

About this job
As Partner Integrations Specialist you will be accountable for the technical delivery of JUMO's integrations end-to-end. This includes initial analysis through to deployment and go-live. You will work closely with JUMO's product, engineering and partner-facing teams to document, plan and execute the technical delivery of our products, and coordinate the partner side of the development lifecycle from inception through to launch and post-launch support. You will report to the Head of Integrations.

You will 

• Coordinate and manage the technical delivery of JUMO's products, from scoping to go-live and post-launch support
• Manage and coordinate partner-led deployments as needed (during after-hours/late-night partner maintenance windows)
• Present and lead technical demos and presentations to external partners or internal teams
• Have a willingness to travel across Africa and work with partners on-site
• Create and maintain technical integration documentation to capture business requirements for new integrations (sequence, architecture and component diagrams)
• Act as the bridge between external partners and internal technical teams
• Discuss technical details with internal teams and partners, considering long-term implications and trade-offs
• Resolve integration issues through monitoring, root cause analysis and implementation of technical solutions with the relevant internal or external teams
• Handle technical escalations and follow up on support requests raised with our technical partners
• Perform systems integration testing and user acceptance testing by creating and executing test cases
• Make decisions with partial information in a fast-paced environment

You will need

• An undergraduate degree or diploma
• 5 - 8+ years' experience coordinating between multiple teams to deliver software products
• A technical background, with experience in:
  • 3rd Party integrations
  • RESTful APIs, JSON/XML and cloud technologies
  • Agile processes and software development lifecycles
  • Technical analysis and requirements gathering
  • Code-based diagrams, e.g. Mermaid or PlantUML
• Stakeholder management skills and the ability to build relationships with partners
• A positive and constructive attitude
• The ability to self-manage and take ownership, show initiative
• The ability to push back constructively and say 'no' where appropriate, both internally and externally
• The ability to adapt communication style to technical and non-technical audiences
• To be a logical and critical thinker with strong problem-solving skills, able to question assumptions
• Attention to detail
• The ability to prioritise, take in the bigger picture, and stay flexible with changing priorities
• To be comfortable building lightweight tools or automations (e.g. scripts, Google Apps Script, JavaScript, simple web tools)
• To embrace change, as the work environment is dynamic, fast-paced and full of challenges

Bonus if you have 

• Experience with cloud monitoring services such as Datadog
• Experience in fintech, payments, mobile money or e-wallet ecosystems
• Fluency with project management tools (e.g. JIRA, Confluence)
• Experience with API tooling such as Postman
• Experience with code-based diagrams (e.g. Mermaid, PlantUML)

We ask a lot of each other at JUMO, but we give a lot too. 

You will love

• Collaborating with smart, engaging people in an inspiring work environment
• Working for impact
• Growing and learning continuously, with loads of encouragement and support
• Boldly taking risks as we navigate new challenges
• Flexible work practices enabling your best delivery
• Being autonomous and empowered to lead
• A stack of leading-edge technologies

Remote First
This position is based in South Africa. We operate a remote first working approach, where working remotely is our default way of working. Our environment is designed to foster innovation and enable collaboration. We have co-working spaces available across some of our main hubs for collaboration, connection and for the use of those who value working out of an office. You have flexibility where to work from in the country you are hired in, as long as you are set up to work remotely and have access to data with a strong and reliable connection as we value online facetime for collaboration at JUMO.

Diversity and Inclusion
At JUMO, we firmly believe that diversity strengthens our teams. We are dedicated to fostering an inclusive recruitment process that cultivates an environment where all individuals can be authentic, collaborate, and thrive.