Charter Administrator Vacancy

About Us

Oyster Charter is the specialist charter division of Oyster Yachts, offering exclusive, fully crewed luxury sailing holidays aboard some of the world's finest bluewater yachts.

Operating in destinations including the Mediterranean, Caribbean, US East Coast, and the UK, we create bespoke charter experiences tailored to every guest. With exceptional yachts, experienced crews, and outstanding personal service, Oyster Charter delivers unforgettable sailing adventures and showcases the very best of the Oyster brand.

The Role

We are looking for an organised and proactive Charter Administrator to join our Charter team on a part-time basis.

Supporting our growing global charter business, you'll play a vital role in ensuring the smooth day-to-day administration of charter operations while also supporting marketing activity, customer communications, and the launch and ongoing management of our new Oyster Charter website.

This is a varied role, ideal for someone who enjoys combining administration, marketing, customer service, and relationship management. Working closely with the Charter team, yacht owners, brokers, captains, suppliers, and guests, you'll help deliver the exceptional customer experience synonymous with the Oyster brand.

The role can be based remotely or from one of our UK offices in Wroxham, Southampton, or Ipswich, offering flexibility alongside the opportunity to be part of an internationally recognised luxury brand.

Key Job Responsibilities

Charter Administration

• Provide day-to-day administrative support to the Charter team, ensuring the smooth running of charter operations.
  
• Support the administration of charter bookings, maintaining accurate documentation and records throughout the booking process.
  
• Prepare charter contracts, guest itineraries, welcome packs, and supporting documentation.
  
• Coordinate guest arrangements including restaurant reservations, transfers, accommodation, provisioning, and other concierge services.
  
• Respond to last-minute client requests, ensuring an exceptional customer experience at every stage of the charter journey.
  
• Maintain accurate records of charter enquiries, bookings, and performance data.
  

Marketing & Website Support

• Assist with the launch and ongoing management of the Oyster Charter website, ensuring content remains accurate and up to date.
  
• Build and maintain customer and broker databases, ensuring records are accurate and GDPR compliant.
  
• Create, schedule, and monitor email marketing campaigns and automated customer journeys using HubSpot.
  
• Support lead generation activity by assisting with customer enquiries and follow-up communications.
  
• Maintain yacht listings across platforms including YachtFolio and Central Yacht Agent, ensuring availability, imagery, pricing, and specifications remain current.
  
• Assist with reporting on marketing activity, customer enquiries, and charter performance.
  

General Administration

• Provide general administrative support including document preparation, diary management, filing, and data entry.
  
• Respond to telephone and email enquiries professionally and efficiently.
  
• Support the wider Charter & Brokerage team with ad hoc projects and administrative tasks as required.
  
• Assist in identifying opportunities to improve administrative processes and customer experience.
  

About You

You will be highly organised, customer-focused, and enjoy working in a varied role where no two days are the same. You'll be equally comfortable managing administration, communicating with clients, and supporting marketing activity, always delivering the high standards expected of a luxury brand.

Essential Experience & Skills

You will:

• Have previous experience in an administrative, marketing, customer service, or coordination role.
  
• Have excellent organisational skills with the ability to manage multiple tasks and priorities.
  
• Be confident communicating with customers, colleagues, and external stakeholders.
  
• Have strong written communication skills and excellent attention to detail.
  
• Be proficient in Microsoft Office and comfortable learning new systems.
  
• Be proactive, adaptable, and able to work independently.
  
• Demonstrate a professional, customer-focused approach at all times.
  

Desirable Experience

• Experience using HubSpot or other CRM/email marketing platforms.
  
• Experience managing website content or digital marketing activity.
  
• Knowledge of the marine, travel, hospitality, or luxury sectors.
  
• Experience coordinating events, travel, or concierge services.
  

What We Offer

• Competitive Salary
  
• Part Time – 20 hours per week
  
• Flexible and Remote Working Options
  
• 25 Days Holiday (pro rata) + Bank Holidays
  
• Pension Scheme
  
• Employee Assistance Programme – Confidential Advice and Support 24/7
  
• Discounted shopping across multiple retailers, including travel
  
• Cycle to Work Scheme
  
• Sick Pay Scheme
  

We continuously review our benefits to maximise opportunities for our employees.

Apply Now

If you're an organised administrator with a passion for delivering exceptional customer experiences and would like to support the operation of Oyster's world-class charter business, we'd love to hear from you.

Join Oyster Yachts and play an important role in creating unforgettable experiences for guests as they explore the world's oceans aboard our luxury sailing yachts.

Please note:

We recommend that you apply as soon as possible, even if the closing date is in the future.

Applications received may be reviewed before the closing date and should we receive a high number of applications, or exceptionally strong candidates, we reserve the right to close the vacancy early. Interviews may be held as applications are received, and we reserve the right to make an offer prior to the closing date.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.

All vacancies are open only to candidates who already have the legal right to live and work in the territory and country advertised.