Paralegal / CILEX / Solicitor - Client Secondments
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AI Summary
The role focuses on retaining and growing client revenue through account management, coordinating secondments, and managing KPIs, SLAs, and audits. It involves maintaining client connectivity via CRM systems and overseeing billing, pricing, and profitability.
Paralegal / CILEX / Solicitor - Client Secondments
Department: CSG - Business Operations (Audit / Risk / Client Account Management / Finance / People / Procurement / Property and Facilities / Sales and BD / IT)
Employment Type: Permanent
Location: Remote - England and Wales
Description
You will join the Client Account Management "CAM" team. The main remit of this team is to retain and grow CSG's clients. The team is made up of 8 Account Managers who adopt a front of house role in managing client relationships, ranging from panel reviews/bids through to managing claims quality/KPIs/SLA/audits/complaints/conflicts. The role is full time and location blind, with some travel and working out of hours requirements due to the nature of client contact and events.
What you will do?
- retain and grow revenue for clients you have responsibility for
- pursuing growth opportunities
- coordinating added value activities, including training and secondments
- internal comms and connectivity for all activity relating to the client, including contact reports and proper use of CRM system
- managing the impact of quality/KPIs/SLA/audits/complaints/conflicts
- support and promote innovation to the client
- manage client contact and CRM spend
- provide input on client billing budget/rates/pricing/profitability
- client cash collection
Who you are
- excellent networking and CRM skills
- evidence of strong team working and experience
- ability to balance a strong client service ethic with internal business and operational considerations
- able to demonstrate the ability to work collaboratively with colleagues
- demonstrable commitment to continuous improvement in operational excellence, combined with the ability to balance commercial imperatives with quality control
- ability to interpret, analyse and present key data analytics metrics to clients
- alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive)
What's in it for you?
- High levels of flexibility and a great work life balance - https://www.dacbeachcroft.com/en/Work-with-us/Whats-in-it-for-you
- A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
- Opportunities for growth and progression including professional funding
- In person and remote social events
- Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
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