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AI Summary
Provide L1 technical support for PACS systems, including troubleshooting and resolving issues related to clinical data transfer protocols. Manage independent decision-making based on technical data and product knowledge while maintaining excellent communication with clients.
Company Description
My Company support several nationally-known clients and have access to a variety of jobs on an ongoing basis, and I'd look forward to an opportunity to work with you in the future. If you know of anyone who you could recommend that would be interested in this position, please let me know.
Job Description
PACS - Technical Support Representative L1
6 months contract to perm
Remote Position
Shift timing is 9AM – 6PM EST
Qualifications
Qualifications
- Trade School Certification, 2 Year Degree, or Industry Experience Equivalent.
- Superior communication and interpersonal skills, excellent phone manner.
- Ability to achieve results and meet goals in a fast-paced, team environment.
- Ability to make independent decisions based on interpretation of technology data and product knowledge.
- Excellent organizational and multi-tasking skills.
- Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), Networking, SQL Server and Oracle.
Preferred Skills
- Knowledge of PACS- Synapse workflows and their implementations.
- Knowledge in PACS -Synapse application front end.
- Experience with clinical data transfer protocols and interfaces (HL7 and DICOM).
- Knowledge of medical informatics architecture (VMware and Storage Solutions).
- Industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco, Security +, etc.).
Additional Information
All your information will be kept confidential according to EEO guidelines.
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