Operations & Tour Staff Specialist - Central Asia

About Us

Let’s go on an adventure together!  

Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you.

For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it. 

At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers —  you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is. 

Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time. 

Feel like this could be the right fit? We think so too, and we’re already way too excited to meet you.

About the role

Operations & Tour Staff Specialist - Central Asia, is responsible for assisting with the management of all tour staff and relevant operational processes enabling a successful trip for our tour staff and passengers. Operations & Tour Staff Coordinator will act as a role model and mentor to the tour leaders & assist developing fruitful co-operation with local suppliers they work with. 

This is a remote full time role based out of Uzbekistan 

Responsibilities as Operations Specialist 

• Communicate any significant trip details to vendors, suppliers, CEOs, and other relevant individuals in preparation for a trip.

• Assist the Regional Operations Manager with managing Ops Inbox, bring up hot issues to ROM, day-to-day coordination and management of business operational activities.

• Identify problems in the operations process and resolve them in a quick and timely manner.

• Evaluate current operational performance and provide strategic plans for improvements.

• Support ROM to prepare for and assist with CEO training and provide the CEOs with the needed support.

• Handle the region's finances, including investigating and resolving issues with incorrect invoices in a timely and efficient manner.

• Ensure timely payment processing by coordinating with the finance team and monitoring outstanding invoices.

• Accurately validate trip budgets to maintain financial efficiency.

• Liaise with suppliers to build and maintain an efficient and strong working relationship.

• Monitor department email accounts as requested, actioning emails according to priority.

• Develop a thorough understanding of and capability in all department administrative roles and tasks to provide holiday/sick cover.

• Carry the Operations Emergency Phone on a rotational basis.

• Contribute to the company’s performance and culture by fully embracing the G Adventures Core Values and promoting a positive and enthusiastic working environment.

• Support ROM and the team on cost saving initiatives to support the company profitability goals.

You may also be asked to:

• Handle non-critical and critical incidents and assist CEOs and/or travelers in a professional, empathetic, and efficient manner.

• Help create customized trips upon request.

• Action technical questions from GCO’s (Inside Sales department) concerning trips.

Responsibilities as Tour Staff Specialist 

• Assist in scheduling trips for current CEO's and the hiring process for new CEO's.

• Assist in managing and performing all tour staff administrative tasks as required, this includes but is not  limited to payroll, accounts process, rostering and schedules, implementation of incentive programs and  local awards programs, and assisting with managing correspondence from tour staff.   

• Maintaining tour staff records including contracts, benefits, profile updates and up to date first aid  qualifications and updating route guides, trip and welcome notes, and applications for criminal record checks

• Support the tour staff management team with the implementation of tour staff incentive programs, local awards  programs and monitor and regularly contribute to the tour staff forum discussions, engagement,  recruiting and training tour staff and promoting growth in the region.  

• Read the tour staff comments section on passenger evaluations and make suggestions and provide input.

• Ensure timely submission of all aspects of tours in Polaris, checking and supervising money request  dailies, cash flow, post trip emails and general trip expenses. 

• Working with tour staff to ensure they take responsibility for their own trip’s expenses and documents. 

• Responsible for compiling pre-trip documents for the tour staff and assisting the tour staff management team in pre and  post-trip report and debrief of tour staff. 

• Coordinate and assist in ground support for logistical issues during trips and on trip emergencies and  assist with critical incident management as requested by the tour staff management team.

• Contribute to special projects, such as gathering and organizing photos for internal and external use;  developing manuals and other tour staff resources.  

• Any other tasks as requested by the tour staff management team or regional manager 

• Assist tour staff in getting all necessary information for trips.  

• Provide tour staff practical field support when needed or requested by the tour staff manager.

• Weekend work as required by role (will be made up with time in lieu), and taking the emergency phone 

• Assisting with the financial debriefings of tour staff post tour.

• Assisting other regions in Asia with necessary support during off season in Central Asia.

• Contribute in Raise the World campaign, and drive the result of CEOs contributions in fundraising program as per company’s goals.

• Contribute to the company performance and culture by fully embracing the G Adventures Core Values and promoting a positive and enthusiastic working environment

Skills & Experience

• Previous travel experience and a passion for the region/industry and people 

• Highly developed communication skills (verbal and written) with strong administration and  organisational skills

• Ability to manage a crisis and take responsibility for the safety of others. 

• Customer service oriented with solid teamwork abilities. 

• Ability to navigate and use a variety of computer systems confidently with speed and efficiency.

• Ability to recognise the demands of deadlines and schedules in work. 

• Demonstrated ability to focus on day-to-day operations whilst achieving operational excellence. Able to understand the needs of both the tour staff and G Adventures as a business 

• Enjoy being a part of a positive dynamic team.

 We are also open to applications from Kyrgyzstan or Kazakhstan.

What Do We Offer You?

• Competitive Total Rewards Package, including exclusive travel perks!

• Additional days off, including on your birthday!

• Vacation time for you to recharge

• Enhanced Parental Leave

• Meaningful Employee Recognition Program

• Learning and Growth Opportunities

• Employee Resource Groups

*Applicable based on location*

Please note that Artificial Intelligence (AI) is used in the selection or interview process.

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.