Operations Manager, Profitability

Hi! We're Mercuryo, and we're on a mission to redefine finance by blending the best of traditional banking with the power of decentralized finance (DeFi). We believe everyone deserves seamless access to Web3 and traditional financial services, so we're building the platform that makes it real: one that simplifies crypto and integrates it into the broader financial ecosystem.

Since launching in 2018, we've grown into a recognized force in the industry, named one of Europe's Fastest-Growing Startups 2025 by Sifted and awarded Best Crypto On-Ramp & Payments Solution 2025 by Cryptonomist. We've partnered with leading brands including Visa, Mastercard, MetaMask, Trust Wallet, Ledger, and Jupiter, powering over 200 products and collaborating directly with major ecosystems like Solana, Consensys, and BNB Chain.

Why Mercuryo?

Industry Impact
Join us at a pivotal moment where AI, blockchain, and payments are converging. You'll help shape how the next generation of financial infrastructure reaches millions of users.

Innovative Environment
Collaborate with more than 300 talented professionals from diverse backgrounds including banking, SaaS, and Web3, all united in delivering outstanding user experiences at the intersection of AI and decentralized finance.

AI-First Culture

We actively integrate AI across the company, from operations and analytics to marketing and product workflows. It helps teams move faster, improve productivity, and focus on high-impact work - while maintaining human oversight and accountability at every step. We see AI as a core part of how our teams innovate, collaborate, and scale.

Growth and Learning
Our expanding network of 200+ B2B partnerships, a user base of over 7 million, and our push into emerging categories like AI-powered products mean there's always room to grow your skills, tackle new challenges, and push boundaries.

Flexible Culture
We're remote-first, celebrating diversity across 30 countries. At Mercuryo, you'll be empowered to take ownership of your work, spark creativity, and shape how we move forward together.

About the Role

As an Operations Manager, Profitability at Mercuryo, you will own the day-to-day health of our unit economics — turnover, costs, margin, and conversion — across products in the Web3 and payments ecosystem. As margins get thinner and the product scope grows, profitability can no longer be controlled product-by-product on an ad-hoc basis. This role exists to make that control systematic, automated, and fast.

You'll combine hands-on analytics with process ownership: monitoring the numbers, building the guardrails that keep margin within target, and acting as the single point that connects cost-side data and data quality across teams. The end state you're driving toward is one where routine control runs without manual effort — and where launches are predictable and exception decisions are quick.

Your Role:

• Run regular monitoring of turnover, costs, profit, and conversion against target ranges — and progressively automate routine control so it no longer depends on manual checks.
• Build and maintain margin governance: margin floors, a pre-launch profitability checklist, and a registry of approved exceptions.
• Keep financial metrics (costs, margin, profit, conversion) within set targets and boundaries, and investigate the root cause when they drift.
• Own ad-hoc requests that sit at the intersection of teams — the cases where there's no clear owner and speed matters — and turn the recurring ones into systematic solutions.
• Act as the single synchronisation point for cost-side data and data quality between teams.
• Assess the impact of pricing and cost decisions on the profitability of a given channel or product.
• Test and assess new hypotheses related to profitability and unit economics.
• Keep related product documentation and reporting full and up-to-date.
• Perform other duties as required or assigned.

What We're Looking For:

• Bachelor's degree or equivalent in Finance, Economics, Tech, or a related field.
• 5+ years' experience in Analytics, Finance, or a related role in consulting / audit / fintech / product.
• Ability to pull and work through analytics independently — confident with SQL and dashboards, you don't wait on someone else to get to the number.
• Solid grasp of unit economics and the drivers behind costs, margin, and profit.
• Strong business analysis skills and sharp, structured logic — you can break an ambiguous problem down to its root cause.
• Detail-oriented, organized, and comfortable juggling multiple workstreams at once.
• Proactive mindset and a problem-solving attitude.
• Confident professional English — able to communicate fluently and clearly in both writing and conversation.
• Experience in a transactional business (such as payments processing) is an advantage.
• Experience in crypto industry is an advantage.

What We Offer:

• Competitive market rate salary and performance-based incentives.
• 22 days annual leave with an additional 6 company days, plus bank holidays.
• Comprehensive health insurance plans.
• Maternity & Paternity leave support.
  
• Extensive benefits program.
• Flexible work schedule and remote work options.
• Modern offices and co-working spaces across 6 countries.
• Working equipment.
• Professional development and training opportunities.
• Opportunity to shape the initiatives you’re working on.
• Diverse and friendly team.
• We are open-minded to new ideas.

Join Us!

If you're driven to be a part of the Web3 forefront and are keen to leave your mark on this rapidly evolving field, Mercuryo is an excellent choice. Discover our open positions and see how you can contribute to shaping the future!

Mercuryo is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing employees with a work environment that is progressive and open-minded. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit, without regard to race, colour, religion, ethnicity, sexual orientation, nationality, marital status, gender, age, disability, veteran status, or any other characteristic protected by law. Mercuryo is also committed to providing reasonable accommodations during the application process for qualified individuals with disabilities. If you require assistance to complete your application, please contact our Talent Team.