Operations Manager

ABOUT US:

TUSHY’s mission is to change the way people think about bathroom hygiene by building thoughtful, category-defining products that challenge convention. We’re a fast-growing omnichannel ecommerce brand operating as a lean, highly collaborative team that values clear communication, ownership, and strong execution.

As a distributed team working across time zones, we prioritize structure, accountability, and transparency to keep projects moving efficiently. Contractors are treated as true partners, embedded in workflows, included in key discussions, and trusted to drive work independently.

This role aligns with U.S. Eastern Time working hours, with core availability from 10:00am–6:00pm EST. Reliable access to Google Meet is required, along with a strong, stable internet connection and VPN capability to support daily video collaboration.

ABOUT THE OPPORTUNITY:

TUSHY is hiring an Operations Manager to help drive day-to-day execution across our growing omnichannel business. This role will sit at the center of key workflows spanning ecommerce operations, inventory movement, retail execution, systems maintenance, vendor coordination, and cross-functional project management.

As the business grows in complexity, we need a sharp, highly organized operator who can bring structure to moving parts, keep priorities on track, and solve problems quickly. This person should be equally comfortable managing recurring processes, handling unexpected issues, and improving inefficient workflows.

You’ll work closely with leaders across Operations, Supply Chain, Finance, Sales, CX, and Product, helping ensure the business runs smoothly behind the scenes while key initiatives continue to move forward.

This is a high-visibility opportunity for someone who enjoys ownership, thrives in fast-paced environments, and wants to make an immediate impact inside a lean, ambitious company.

RESPONSIBILITIES:

Core Operations Execution

• Own and execute recurring operational workflows across DTC, Amazon, retail, wholesale, and 3PL partners
• Coordinate inventory transfers, inbound shipments, item setup, order routing, and launch readiness activities
• Monitor operational KPIs and proactively flag issues impacting service, cost, or execution

Systems & Process Ownership

• Maintain high data accuracy across core systems including Shopify, Amazon, ERP/OMS, EDI, and planning tools
• Build and improve SOPs, trackers, dashboards, and workflows that create scale and reduce manual work
• Identify broken processes and drive practical fixes with urgency

Cross-Functional Project Management - Marketplace

• Independently manage marketplace initiatives with clear timelines, owners, and follow-through, including launches, assortment expansions, content updates, and operational improvements
• Partner across Supply Chain, Finance, Sales, CX, Product, and Marketing to keep Amazon, retail marketplace, and channel priorities moving efficiently
• Run structured meetings, recap action items, and hold internal teams and external partners accountable to marketplace deadlines and deliverables

Vendor & Partner Management

• Communicate with warehouses, freight providers, vendors, marketplaces, and external partners
• Resolve day-to-day execution issues quickly and professionally
• Track partner performance and escalate recurring gaps when needed

Performance Mindset

• Operate with speed, ownership, and attention to detail
• Continuously look for ways to improve efficiency, reduce errors, and save cost
• Bring solutions, not just problems

REQUIREMENTS:

• 4+ years of experience in ecommerce operations, supply chain operations, business operations
• Proven ability to independently manage multiple priorities in a fast-moving environment
• Strong systems aptitude with the ability to quickly learn new platforms and tools
• High proficiency in Google Sheets / Excel with strong analytical skills
• Excellent organizational skills and strong attention to detail
• Clear, professional written and verbal communication skills
• Comfortable holding others accountable and following through persistently
• Process improvement mindset with a bias for action
• Experience with Shopify, Amazon Seller/Vendor Central, ERP/OMS, EDI, Monday.com, or similar tools strongly preferred
• Must be reliable, responsive, and aligned to U.S. Eastern Time working hours

BENEFITS:

• 6 Medical plans to choose from, plus Dental and Vision
• Access to resources such as One Medical, Teladoc, Talkspace, Kindbody
• 401K program with employer match
• Health Saving Account & Flexible Savings Account contribution options
• Paid time off (PTO) and Summer Fridays
• Company Paid Holidays
• $500 Annual Personal Development Stipend
• NYC Commuter benefits
• Annual charitable donation matching program
• Free NYC Citibike
• TUSHY-versary recognitions
• Full suite of TUSHY products for your home, plus 5 TUSHY bidets per year to gift to friends and family!

OUR VALUES:

• Be You, Boo: You offer a unique and valuable perspective.
• Be Menschy: A mensch does the right thing, and is someone to emulate.
• Think Hole-istically: See the hole ass picture.
• Own Your Sh*t: Be mindful and behindful; your actions affect the entire team.
• Push Bun-daries: Always be iterating, innovating and ideating.

At TUSHY, we believe in leveraging our hiring process as a way to support transparency. The annual base salary for this poo-sition is $70,000-80,000 USD. We note that salary information as a general guideline only, as actual compensation may vary based on factors such as scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

Don’t meet all of the requirements? That’s okay! Feel free to submit your resume and our team will be in touch if there’s a match.

TUSHY is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. TUSHY is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know.