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AI Summary
OPERATIONS INTERN ITALY
ABOUT KERTEN HOSPITALITY
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.
Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.
ABOUT REMOTESHIP
At Kerten Hospitality, we believe talent has no borders. Our Remoteship Program is a remote internship designed for ambitious individuals who want real hospitality exposure, not just observation, but true involvement. Through Remoteship, interns become part of live projects across our global portfolio. Whether it’s operations, marketing, People Services, development, or finance, you’ll work alongside our teams and contribute to meaningful initiatives that shape our brands and properties.
ABOUT THE ROLE
KEY RESPONSIBILITIES
Support the daily operations of the hotel across various departments, including Front Office, Housekeeping, Food & Beverage, and Guest Services.
Assist in ensuring smooth day-to-day operations and exceptional guest experiences.
Monitor operational standards and support the implementation of hotel procedures and service protocols.
Assist with guest requests, inquiries, and feedback, ensuring timely and professional responses.
Support departmental coordination to ensure seamless communication and efficient operations.
Participate in operational projects, audits, and process improvement initiatives.
Assist in preparing operational reports, presentations, and performance tracking documents.
Observe and learn key aspects of hotel management, service delivery, and operational excellence.
Support supervisors and department heads with administrative and operational tasks as required.
Participate in training and development activities to build hospitality leadership and operational skills.
EXPERIENCE & SKILLS
Currently studying or recently graduated in Hospitality Management, Tourism, Business Administration, or a related field.
Strong interest in hotel operations and the hospitality industry.
Eager to learn and gain exposure to multiple operational departments.
Excellent communication and interpersonal skills.
Ability to work effectively both independently and as part of a team.
Strong attention to detail and commitment to service excellence.
Proficiency in Microsoft Office (Excel, PowerPoint, and Word).
Proficiency in English; Italian is an advantage.
Based in Italy or eligible to work in Italy.
JOINING OUR TEAM MEANS
Competitive Compensation: A rewarding package tailored to your experience.
Career Growth: Opportunities for advancement within our dynamic organisation.
Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.
Please submit a cover letter via email to talent@kertenhospitality.com, explaining how you can contribute to sourcing lodging development opportunities in Italy and what you aim to gain from the internship.
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