Support the operational setup, onboarding, and billing coordination for third-party managers and strategists on the AIM platform. Manage reporting, account maintenance, and process improvements to enhance the strategist experience.
AIM is seeking an Operations Associate – Third Party Managers to support the operational and service needs of strategists utilizing the AIM platform. This individual will serve as a key point of contact for operational support, onboarding, billing coordination, reporting, and day-to-day service requests related to third party managers and strategists on the platform.
Responsibilities
Support onboarding and operational setup of strategists and third party managers on the AIM platform.
Coordinate strategist fee setup, billing communications, invoice distribution, and related operational processes.
Assist with fee reconciliation, tracking, and resolution of fee-related inquiries and discrepancies.
Generate and distribute reports for strategists and internal stakeholders.
Support operational service requests including password resets, account maintenance, and platform support items.
Coordinate intake and processing of strategist performance files for platform uploads and reporting.
Assist with setup and maintenance of shell models and related platform configurations.
Monitor workflows and proactively identify and resolve operational issues while escalating complex items as needed.
Partner with internal teams to improve processes, drive operational efficiencies, enhance the strategist experience, and identify opportunities to leverage AI, automation, and product enhancements.
Maintain accurate records, documentation, and tracking related to strategist operational workflows.
Requirements
Strong communication skills, both written and verbal.
Strong attention to detail and organizational skills.
Demonstrated curiosity and willingness to embrace AI, automation, and emerging technologies to improve operational efficiency and scalability.
Ability to manage multiple tasks and workflows with accuracy and accountability.
Strong problem-solving skills and ability to work independently.
Comfortable working cross-functionally with operations, product, service, and leadership teams.
Proficiency in Microsoft Office applications, particularly Excel.
A proactive, entrepreneurial mindset with a willingness to learn and grow in a fast-paced environment.
Ability to thrive in a remote work environment while remaining highly responsive and accountable.
Interest in financial services, wealth management, or platform operations preferred.
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