Operations and Event Logistics Associate

Location: United States (Remote), Chicago Preferred

Type: Contract (30–40 hrs/week)

Rate: $28–$33/hr

About Back of House

Back of House is aimed at helping and empowering restaurants through education and the application of 3rd party technology solutions. If you’re passionate about the technology that fuels the restaurant industry, love working with people, and you want to help build the future of the industry with chefs and owners—we want you to join us.

Responsibilities

CRM & Sales Operations

Manage prospect lead entry and assignment in HubSpot following events, support customer and sales rep lookups, and maintain accurate records to keep the sales pipeline running efficiently.

Event & Trade Show Coordination

Own end-to-end logistics for trade shows, industry events, and branded activations including booth design and fabrication vendor relationships, staffing and travel assignments, planning timelines, and on-site attendance to ensure smooth execution.

Marketing & Merchandise

Oversee ordering, printing, and distribution of all marketing collateral and promotional materials. Manage branded merchandise selection, purchasing, and apparel coordination for internal and partner teams.

Field Team Support

Equip field representatives with necessary materials and travel logistics for events. Process recurring payments and reimbursements for field team members and partner referral programs and support invoicing and account management via Stripe.

Vendor & Sponsorship Management

Own relationships with key vendors including booth fabricators and production partners. Coordinate sponsorship package payments and activations and support partner networking events and introductions with key stakeholders.

Podcast & Live Event Support

Support podcast production and live events as needed, including managing vendor relationships for production and coordinating logistics for flagship events.

Meetings & Internal Communications

Attend recurring internal and partner meetings and own the calendar coordination process for virtual programming and recurring events.

Administrative & Logistics

Maintain internal tracking spreadsheets, manage shipment and inventory for event materials and booth assets, and keep planning documents and timelines organized across all event programs.

Qualifications

• Bachelor’s degree required
• 2–4 years of experience in an operational, event coordination, or logistics role—or a combination of both
• Demonstrated ability to manage multiple projects and deadlines with a high degree of organization and follow-through
• Comfortable working independently in a remote environment with a small, fast-moving team
• Proficiency with Google Workspace and general comfort with digital tools and platforms; familiarity with HubSpot or similar CRM a plus
• Experience with payment processing or invoicing tools (e.g., Stripe) a plus
• Background in or exposure to the food, restaurant, or hospitality industry preferred but not required
• Strong communicator with the ability to manage vendor and partner relationships professionally
• Willingness to travel 3–5x per season for trade shows and events