Operational Lead, Mortgage Processing

This is a remote position.

Operational Lead, Mortgage Processing

About Us

ELP is a rapidly growing outsourcing company with a strong presence across India and Australia. Established recently, we are now one of the fastest-growing firms in the sector.

About the Role

This isn't a standard loan processing role. It's an operational leadership position for someone who is an exceptional loan processor.

You'll be stepping into a fast-paced, high-volume mortgage broking operation. Your job is to make sure everything runs smoothly, from the moment a deal comes in through to post-settlement maintenance.

You'll own the processing pipeline end-to-end, coordinate with support teams, and manage priorities across a busy and growing book. You won't be waiting for someone to tell you what to do next. You'll be the one deciding what needs to happen and ensuring it gets done. When something falls through the cracks, the expectation is that you've already caught it.

This role has a clear trajectory into formal team leadership, and we're looking for someone who sees that as a natural progression.

Before You Apply

We receive a high volume of applications for our roles and we review every one carefully. To ensure we can give qualified candidates the attention they deserve, please only apply if you meet the following:

• You have a minimum of 5 years of loan processing experience specifically within the Australian mortgage sector
  
• You have hands-on, working proficiency in MyCRM gained through regular daily use
  
• You are confident operating autonomously in a senior capacity without close supervision
  

Applications that do not meet these criteria will not be progressed.

What You'll Be Doing

• Running the full loan lifecycle, from initial document collection and pre-credit validation through to approval, settlement, and post-settlement maintenance
  
• Preparing files for credit assessment, ensuring applications are complete, compliant, and lender-ready before submission
  
• Managing deal approvals and leading client communication in the lead-up to settlement
  
• Coordinating and assigning tasks across support teams, ensuring deadlines are met and nothing stalls
  
• Proactively managing the broker's pipeline by prioritising deals, flagging risks early, and keeping the operation moving without needing to be directed
  
• Handling lender liaison including pricing, credit queries, and settlement follow-ups
  
• Stepping into an operational leadership capacity, with a clear path to formally owning that function
  

Requirements

What You Need to Bring

• 5 to 10 years of hands-on loan processing experience within the Australian mortgage sector (this is a firm requirement)
  
• Strong working proficiency in MyCRM, not surface-level familiarity, but genuine depth from regular use across a meaningful volume of deals
  
• Experience with Apply Online and standard document management workflows
  
• Sound knowledge of lender processes, credit policies, pricing structures, and settlement procedures
  
• Familiarity with complex lending structures including trust, company, and SMSF scenarios
  
• Proven ability to work autonomously, managing your own priorities, making decisions with confidence, and escalating only when it genuinely warrants it
  
• The professional maturity to operate as a second-in-command, someone who is assured in their knowledge, can navigate difficult conversations, and takes ownership of outcomes
  
• Experience coordinating with or managing support teams is highly regarded
  
• A bachelor's degree
  

Please Note

This is a senior position that requires substantial, demonstrable experience in Australian mortgage processing. Candidates should be comfortable managing a high-volume pipeline independently and operating in a leadership-adjacent capacity from the outset. If you are earlier in your career and still building your foundational processing skills, we'd encourage you to look at our other opportunities as they come up.

Benefits

What We Offer

• A highly competitive salary that reflects the seniority and scope of this role
  
• A genuine operational leadership pathway, built into the role from day one
  
• Flexible working arrangements
  
• Access to industry-leading technology and tools
  
• Ongoing training, learning, and professional development opportunities
  
• Supportive team environment with a strong focus on work-life balance
  
• The opportunity to help shape and build a growing operation, not just maintain one