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You will assist clients in arranging lodging for leisure, group, or business travel while ensuring a smooth booking process. Responsibilities include providing recommendations, managing reservations, and maintaining accurate client records.
Position Summary:
As a Virtual Hotel Customer Service Coordinator, you’ll help clients arrange lodging for leisure, group, or business travel. You’ll ensure each booking runs smoothly while upholding our commitment to exceptional service.
Responsibilities:
Understand client needs and travel preferences
Provide hotel recommendations and confirm reservations
Manage booking changes and follow-up communication
Keep detailed, accurate client records
Requirements:
Organized and dependable
Comfortable with digital tools and remote communication
Friendly, professional demeanor
Willingness to learn the travel booking process
Benefits:
Collaborative remote environment
Hands-on guidance and self-paced training
Access to industry partnerships and hotel programs
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