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The reservationist will assist clients with researching and booking hotel and resort accommodations while providing ongoing travel support. They are responsible for handling inquiries, managing reservation changes, and ensuring high-quality customer service through various communication platforms.
Job Title:
Online Hotel and Resort Reservationist | Entry Level – Remote
About Us:
We are a modern travel planning company dedicated to creating stress-free and memorable getaways. We specialize in curating hotel and resort stays that match our clients’ preferences, budget, and lifestyle. From romantic retreats to family vacations, our goal is to ensure every trip starts with the perfect stay.
Position Overview:
We’re looking for a highly motivated and customer-focused Online Hotel and Resort Reservationist to join our team. This entry-level position is ideal for individuals who are passionate about travel and eager to learn the ins and outs of hotel and resort booking. As a remote team member, you’ll assist clients with hotel research, reservations, and travel support—no previous industry experience required.
Key Responsibilities:
Assist clients with booking hotels and resorts for personal and group travel
Research and recommend accommodations based on client preferences
Confirm reservations and provide clients with necessary booking details and documentation
Handle questions, special requests, and reservation changes in a professional manner
Learn to navigate booking platforms and supplier tools efficiently
Provide outstanding customer service via phone, email, and messaging platforms
Stay informed about destination trends, hotel features, and current travel promotions
Qualifications:
No prior travel industry experience required—training provided
Strong communication and customer service skills
Basic computer proficiency and willingness to learn booking systems
High attention to detail and ability to stay organized
Positive attitude, professionalism, and reliability
Must be 18 years or older with access to a computer and stable internet connection
Passion for travel and helping others
What We Offer:
Flexible, remote work opportunity
Travel industry training and onboarding support
Access to exclusive travel perks and hotel discounts
Opportunities for growth and advancement
Supportive team culture and ongoing mentorship
Work Environment:
This is a remote position with flexible scheduling options. You’ll work independently while being part of a collaborative and enthusiastic team that values learning and service.
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