Online Client Experience Advisor

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Role Overview 

Are you someone who enjoys helping others, building relationships, and finding solutions that create memorable experiences? We are growing our remote team and looking for enthusiastic individuals to join us as Online Client Experience Advisors.

In this role, you will work with clients to understand their travel goals, provide personalized recommendations, and assist with coordinating travel arrangements. Whether clients are planning a relaxing beach vacation, an exciting cruise, a family getaway, or an international adventure, you'll help guide them through the process with confidence and care.

This opportunity is ideal for individuals seeking a flexible remote role where they can develop valuable skills in customer support, communication, sales, and travel coordination. No previous travel industry experience is necessary—full training and ongoing support are provided.

Responsibilities

• Connect with clients to understand their interests, travel preferences, and vacation goals
• Research destinations, accommodations, cruises, tours, and travel experiences
• Recommend travel options that align with client budgets, schedules, and expectations
• Assist with coordinating travel arrangements, including lodging, transportation, activities, and vacation packages
• Provide timely updates and support throughout the planning and booking process
• Communicate professionally through phone, email, messaging platforms, and virtual meetings
• Coordinate reservation details and confirmations with travel suppliers and partners
• Maintain organized records of client interactions, itineraries, and booking information
• Stay current on destination trends, supplier promotions, and industry developments
• Deliver outstanding service designed to create a positive client experience from start to finish

Qualifications

• Interest in customer service, hospitality, sales, travel, or client-facing roles
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Ability to work independently in a remote environment
• Comfortable using computers, online systems, and digital communication tools
• Positive attitude, professionalism, and willingness to learn
• Strong attention to detail and follow-through
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or another approved hiring region

What We Offer

• Fully remote work environment
• Flexible scheduling options
• Comprehensive onboarding and training program
• Ongoing mentorship and professional development
• Access to travel booking resources and supplier partnerships
• Travel incentives, discounts, and industry perks
• Opportunities for career growth and leadership advancement
• Collaborative and supportive virtual team culture
• Valuable experience in customer relations, travel planning, sales support, and business development