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inDrive

Online Checkout Specialist

Posted 2 months ago
Ethiopia
0-2 years experience
customer-service onboarding compliance
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AI Summary

Conduct final reviews of driver applications to verify documentation and ensure compliance with internal and regional standards. Identify inconsistencies or risks to maintain platform security and quality targets.

Online Checkout Specialist

Department: Customer Service and Experience

Employment Type: Full Time

Location: Ethiopia



Description

As an Online Checkout Specialist, you will play a key role in the driver onboarding process by conducting final reviews of driver applications before they are approved for platform access. Your responsibilities will include verifying documentation, ensuring compliance with local and internal standards, and identifying any inconsistencies or risks. This position requires attention to detail, strong decision-making skills, and the ability to work efficiently in a high-volume, fast-paced environment.


Key Responsibilities

  • Review driver applications and submitted documents during the final stage of verification
  • Validate the authenticity and accuracy of driver licenses, IDs, vehicle documents, and other required materials
  • Ensure that all applications meet internal and regional compliance standards
  • Contribute to the continuous improvement of verification policies and procedures
  • Meet daily performance and quality targets


Skills, Knowledge and Expertise

  • Strong attention to detail
  • Ability to make quick, well-reasoned decisions
  • English language (A2-B1)
  • Comfortable working with digital tools and databases
  • Flexibility to work in shifts, including weekends or holidays if required
  • Stable internet connection
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