Online Chat Representative

Position Overview

High Bluff Academy is seeking a detail-oriented and professional Online Chat Representative to serve as a primary point of contact for prospective students, current families, and general inquiries. This role focuses on delivering timely, accurate, and supportive communication through online chat platforms while maintaining the academy’s high standards of service and professionalism.

Key Responsibilities

• Respond promptly to inbound chat inquiries from prospective and current students, parents, and community members
• Provide accurate information about academic programs, admissions processes, scheduling, and general services
• Guide prospective families through initial inquiry stages and help schedule consultations or follow-ups
• Maintain clear, professional, and empathetic communication in all interactions
• Document conversations and update internal systems with relevant customer information
• Collaborate with admissions, academic staff, and administrative teams to ensure consistent messaging
• Identify common questions or issues and provide feedback to improve communication processes

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Previous experience in customer service, admissions, or online support roles is a plus
• Excellent written communication skills with strong attention to grammar and tone
• Comfortable using chat platforms, CRM systems, and basic office software
• Strong multitasking and organizational skills
• Ability to work independently and manage time effectively in a remote or hybrid environment

Preferred Skills

• Experience in an educational environment or academic support setting
• Familiarity with enrollment or admissions processes
• Bilingual communication skills (a plus, but not required)
• Work Environment
• Primarily remote with potential for occasional on-site collaboration
• Flexible scheduling options may be available, including evenings or weekends

Benefit:

• Competitive salary package
• Health insurance coverage
• Paid time off and holidays
• Professional development opportunities
• Access to staff training and workshops