The Data Entry Clerk will maintain and update student records, assist in digitizing archives, and support admissions by processing applicant data. They will also generate reports and ensure data security in compliance with FERPA.
The representative will serve as the primary contact for inquiries from prospective students and families, responding promptly and accurately to chats regarding academic programs and admissions processes. This role also involves documenting conversations and collaborating with internal teams to ensure consistent messaging.
The agent will provide real-time, high-quality support to students and parents via live chat, ensuring user satisfaction by promptly responding to inquiries and troubleshooting issues related to academic programs and policies. Key duties include managing multiple chats simultaneously, maintaining accurate documentation in the CRM, and escalating complex problems to appropriate departments.
